DHL Supply Chain · 4 hours ago
Customer Service Representative
Heath, OH
Full-time
Onsite
New Grad, Entry Level
$19.75/hr - $19.75/hr
0+ years expDHL Supply Chain is a leading logistics company seeking a Customer Service Representative to join their team. The role involves processing orders, providing product and service information to customers, and resolving issues to ensure customer satisfaction.
DeliveryLogisticsSupply Chain Management
Responsibilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
Maintain customer records and update account information
Maintain financial accounts by processing customer adjustments
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management
Perform other duties as assigned
Qualification
Required
Customer service in a logistics or transportation environment
Dispatch or Transportation Management System (TMS) experience for scheduling truckloads or LTL shipments
Effective communication with carriers and clients to coordinate pickups and resolve issues
Intermediate proficiency in Microsoft Office (Excel, Outlook, Word)
Experience with commercial Warehouse Management Systems (WMS) such as JDA, Blue Yonder, Red Prairie, SAP
Familiarity with View software and ability to navigate customer portals
Ability to thrive in a fast-paced, customer-centric team environment
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
Preferred
0-12 months of warehouse experience, preferred
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Company
DHL Supply Chain
DHL Supply Chain is a logistics specialist that provides warehousing, transportation, and integrated services components.
Founded in 1969Westerville, Ohio, USA
10001+ employees
H1B Sponsorship
DHL Supply Chain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (37)
2023 (41)
2022 (27)
2021 (20)
2020 (23)
Funding
Current Stage
Late StageTotal Funding
unknown2005-12-14Acquired
Leadership Team
Hendrik Venter
Chief Executive Officer
Orkun Saruhanoglu
CEO Middle East & Africa
Recent News
Digital Commerce 360
2026-01-07
Company data provided by crunchbase