JetBlue · 1 day ago
Manager Crew Services Duty
New York, NY
Full-time
Onsite
Mid, Senior Level
$81K/yr - $136K/yr
5+ years expJetBlue is seeking a Manager Crew Services Duty to ensure the safe, timely, and efficient management of the Crew Services operation. The role involves coordinating across departments to resolve crew-related operational issues and maintaining high levels of customer service while managing crew disruptions and recoveries.
Air TransportationTransportation
No H1B
Responsibilities
Collaborate with the Manager System Operations Center on anticipated system disruptions and the planning and execution of cancellations and recovery plans
Oversee and manage the workflow, and function assignments, of all Crew Recovery Coordinator and Scheduler resources on a shift to ensure the safe, efficient and timely crewing of all open flying, all crew disruptions and crew recoveries especially during an Irregular Operation (IROP)
Ensure that all timelines for processing daily assignments and trip trade awards are met
Manage the uniform application of the Federal Aviation Regulations (FARs), the Flight and Inflight Collective Bargaining Agreements (CBAs) and company policies and procedures
Manage the daily trip allocation process and reserve utilization for both Flight and Inflight crewmembers
Report any IT issues that affect the operation
Coordinate with the Chief Pilots Office and Inflight Leadership when necessary to resolve operational crew conflicts
Work with the Senior Manager and the Director to execute a long-term strategy for the Crew Services department
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement by establishing clear performance expectations and accountability for crewmembers, and lead daily crewmember coaching sessions
Work with departmental Managers on process establishment and improvement
Other duties as assigned by Crew Services Leadership
Qualification
Required
High School Diploma or General Education Development (GED) Diploma
Five (5) years of airline experience
Two (2) years of experience within Crew Services or equivalent experience
One (1) year in a Crew Recovery role or equivalent experience
One (1) year in a leadership role
Successful completion of pre-employment math assessment
Proficient with the Microsoft Office suite
Strong verbal and written communication skills
Ability to multi-task
Excellent organizational skills
Ability to work independently with a sense of urgency and attention to detail
Ability to research and analyze data and turn it into recommendations
Strong critical thinking, decision making and leadership abilities
Thorough understanding of the Federal Aviation Regulations (FARs) Part 121 and 117
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred
Bachelor's degree
Strong customer service skills
Experience with automated Crew Management Systems
Benefits
Performance bonuses
Restricted stock units
Access to healthcare benefits
A 401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue
And more.
Company
JetBlue
When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2024-08-12Post Ipo Debt· $400M
2002-04-12IPO
Leadership Team
Joanna Geraghty
CEO
Ursula Hurley
Chief Financial Officer (CFO)
Recent News
2026-01-22
The Guardian Nigeria News - Nigeria and World News
2026-01-09
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