Brightstar Lottery · 1 day ago
Field Service Supervisor
Indianapolis, IN, US, 46241
Full-time
Onsite
Mid, Senior Level
3+ years expBrightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. They are seeking a Field Services Supervisor to lead a team, facilitate cross-functional meetings, and oversee project milestones within the gaming industry.
ComputerGamingInformation ServicesInformation TechnologyManufacturing
Responsibilities
Under general supervision, plan and supervises work related to the provision of onsite Field Services in an assigned geographical area
Projects and duties that encompass multiple market segments to various casino customers from product set up to installations and servicing with preventative maintenance and upgrading gaming systems and equipment
Supervise and coordinate the highest possible level of service delivery of daily activities that include:
+ - 24/7 aftermarket service support for recurring revenue products including planned an unplanned maintenance, jackpot, response, conversions and upgrade installations, onsite maintenance and technical service and coordinating after-hours technical support
Part sales and order processing support, e.g., internal order processing, stock transport orders and parts sales and exchange
Coordinate employee and/or customer training
Plan, organize, prioritize and schedule workflows to support service requirements
Provide technical and compliance guidance by helping diagnose problems or interpret procedures
Supervise compliance with relevant regulations and regulators
Recognize and respond to urgent and or abnormal situations
Support the enhancement and protection of Brightstar revenue and assets by contribution to labor analysis, expense control, customer invoice processing, and updating equipment master documentation, promote and enforce safety rules and regulations for area supervised
Qualification
Required
Bachelor's Degree or equivalent required
Typically has 3 to 5 years of electronics, hardware and software, and slot tech/Casino/Gaming experience as well as project or team lead experience
Knowledge and understanding of systems architecture and AC/DC fundamentals
Knowledge of SAP and strong computer skills
Documented networking experience required
Knowledge of tools and experience using the tools is required
Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed
Flexibility of work location is a must
Must have the ability to maintain a neat appearance and to maintain personal tools for position
Must be able to lift 75 pounds and able to stand a full shift
Must be able to adapt to various jurisdictions and interface with compliance officers
Must have a valid State's driver's license with clean driving record
Must be able to pass Brightstar's security background check
Preferred
A+ Certification, N+ Certification or similar certifications are a plus
Able to work in adverse conditions for an extended period of time
Ability to follow policies, procedures and safety guidelines
Work well under pressure and take direction from supervision
Able to work in a team oriented environment
Company
Brightstar Lottery
Brightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $750M
2025-07-01Acquired
2024-09-10Post Ipo Debt· $551.02M
Leadership Team
Fabio Cairoli
Chief Executive Officer, Italy
Recent News
Company data provided by crunchbase