GCC México · 5 hours ago
Customer Service Manager
Orange City, IA, USA
Full-time
Onsite
Mid, Senior Level
5+ years expGCC is a world-class company that produces, distributes and markets cement and construction materials in Mexico and the United States. They are seeking a Customer Service Manager responsible for overseeing customer service processes, supporting sales staff, and leading a team to ensure exceptional customer satisfaction and operational efficiency.
Building MaterialConstructionManufacturing
Responsibilities
Responsible for the processes and systems related to servicing customers and support of sales staff
Directs the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction
Provides team members with the appropriate training, tools, direction and motivation to enable their success
Cultivate a positive work environment and positive safety culture in area of responsibility
Build individual accountability and rewards/recognition into safety approach and company goals
Staff department with qualified personnel and provide guidance and training to assure meeting or exceeding goals and objectives
Utilize benchmarking performance reports for measurement of sales activity and operations performance
Provide ongoing training and direction to team members to ensure continued measuring of performance in all areas
Maintain regular communications to ensure full awareness of system enhancements and functionality of the systems
Contribute to and follows written policies, procedures, and best practices for the customer service team
Ensure employees have appropriate training and other resources to perform their jobs
Lead and manage a team of customer support representatives, providing guidance, and feedback for high performance and continuous improvement
Knowledge of appropriate DOT regulations
Facilitates daily meetings to review the next day's orders and projects with members of management
Collaborate with cross-functional teams to optimize the customer journey, ensuring a seamless and positive experience from order entry to post-sales support
Ability to handle any safety related issues that may arise
Qualification
Required
High School Diploma or GED
Command Batching system experience required
Demonstrated proficiency with computers to include knowledge of department systems and Microsoft Suite (Excel, Word, PowerPoint, Outlook)
Order entry and dispatching system experience required
1+ years leadership experience required
Strong management, interpersonal, analytical and computer skills
Able to interact and clearly communicate with internal and external personnel, customers and supporting agencies
Preferred
Associate degree preferred
5+ years of more of Sales and Operations experience preferred
Management education or experience preferred
Benefits
Paid time off
Medical
Dental
Vision
Short and long-term disability insurance plans
401K
Company
GCC México
GCC es una empresa de clase mundial, productora de cemento, concreto premezclado, agregados pétreos y productos innovadores relacionados a la industria de la construcción.
1001-5000 employees
H1B Sponsorship
GCC México has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$135M2025-04-16Post Ipo Debt· $135M
1992-02-27IPO
Recent News
2025-08-26
2025-01-19
Mexico Business
2025-01-14
Company data provided by crunchbase