Passumpsic Bank · 19 hours ago
IT Technician
Saint Johnsbury, VT, US
Full-time
Onsite
New Grad, Entry Level
$23.84/hr - $29.50/hrPassumpsic Bank is a community bank committed to serving its customers in Vermont and New Hampshire. They are seeking an IT Technician to provide internal IT support to bank employees, ensuring smooth delivery of technology services and assisting with various IT tasks.
BankingFinancial Services
Responsibilities
Assist and support users with the use of core banking applications, standard software, Windows, Google Workplace and other related banking business solutions. Answer, evaluate, and prioritize incoming telephone, voicemail, email, and ticket requests for assistance promptly and with overall positive satisfaction. Escalate to other IT staff as appropriate while still being responsible for the prompt resolution of the request
Work with third-party vendors to coordinate banking industry specific software installations, upgrades, technical support requests and monitor vendor accountability
Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. Make recommendations to management on updates and changes needed
Coordinate and/or develop training to coach, mentor or train co-workers on changes to applications as they are installed, updated or removed
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
Qualification
Required
Passion for and expertise in IT Support
Proactive problem solver
Ability to work well in a team environment
Internal IT support experience
Experience with core banking applications, standard software, Windows, Google Workplace and other related banking business solutions
Ability to answer, evaluate, and prioritize incoming telephone, voicemail, email, and ticket requests for assistance promptly
Experience working with third-party vendors for software installations and technical support
Ability to create and update documentation on Technical Support procedures and processes
Experience in coordinating and/or developing training for co-workers
Knowledge of bank regulations for assigned job function
Ability to follow all Bank policies and procedures, compliance regulations, and complete all required training
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations
Company
Passumpsic Bank
Passumpsic Bank is a full-service financial organization offering the products, services and financial expertise.
Founded in 1853
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Kisch
President and CEO
Recent News
2025-12-11
vermontbiz.com
2025-08-15
Company data provided by crunchbase