Care Customer Experience Intern jobs in United States
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Samsung Ads · 18 hours ago

Care Customer Experience Intern

position6625 Excellence Way, Plano, TX, USA
timeInternship
remoteOnsite
seniorityIntern

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics. They are seeking a Care Customer Experience Intern to contribute to enhancing customer satisfaction and improving the overall customer experience for Samsung's Care services.

Marketing & Advertising
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Responsibilities

Conduct research and analysis on customer feedback and support interactions to identify trends and areas for improvement
Collaborate with the Care team to develop and implement strategies aimed at enhancing the customer experience
Assist in creating and maintaining customer journey maps to visualize and optimize the customer experience
Support the development of training materials and resources for Care representatives to improve service quality
Monitor and report on key performance indicators (KPIs) related to customer satisfaction and service efficiency

Qualification

Analytical skillsMS Office SuiteProject Management softwareData visualizationCommunication skills

Required

Currently enrolled in a Bachelor's degree program in Business, Marketing, Communications, or a related field
Strong analytical skills with the ability to interpret data and provide actionable insights
Proficiency in MS Office Suite (Excel, PowerPoint, Word)
Experience with Project Management software/programs such as Confluence, JIRA, or similar tools
Familiarity with Vizio/Adobe design tools for creating visual presentations or reports
Skilled in data visualization and analysis using Power BI, Tableau, or Excel
Excellent written and verbal communication skills

Preferred

Experience in customer service, support, or related roles
Familiarity with CRM tools or customer experience platforms
Knowledge of data analysis tools such as Excel or Tableau
Experience in creating customer journey maps or process improvement initiatives

Company

Samsung Ads

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Samsung Ads helps consumers discover relevant content and brands across Smart TVs, mobile, and desktop.
dateFounded in 2015
location
New York, New York, USA
people-size501-1000 employees
web-link
http://www.samsungads.com

Funding

Current Stage
Late Stage

Leadership Team

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Kimberly Lauterbach
Head Of Business Operations
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Company data provided by crunchbase