Guidebook Inc. · 1 day ago
Client Growth Manager
United States
Full-time
Remote
Mid Level
$65K/yr - $85K/yrGuidebook Inc. is a leading event management software company dedicated to enhancing event experiences. They are seeking a Client Growth Manager to drive growth and retention within their customer base by identifying upsell opportunities and managing a portfolio of strategic accounts.
InternetMobile
Responsibilities
Own the renewals and upsell process for a portfolio of customers in collaboration with the Customer Success and Sales teams
Learn innovative ways to leverage the Guidebook platform to solve an array of important business issues for customers
Close renewal business on a quarterly basis and develop and close new add-on sales, while meeting and exceeding your quota
Analyze usage metrics to understand how the customer is using Guidebook, including evaluating product adoption
Drive your book of business to 100%+ NRR through proactive renewals and strategic expansion
Develop a foolproof, and easily shared success plan to ensure organizational adoption and expansion of our product
Build a pipeline of 3x your quarterly upsell quota by auditing your assigned book of business and identifying accounts with untapped potential
Begin working directly with your teammates to assess key team needs and work with your manager to bring those needs to life
Plan quarterly business reviews with clients to leverage Guidebook for broader business needs
Explore outbound techniques that increase Guidebook’s impact across existing institutions - including email, calls, and event attendance
Refine your priorities to focus energy towards the accounts with the highest growth potential - we want you to run your portfolio like your own business, because as a shareholder, it is!
Demonstrate a track record of expanding Average Contract Value (ACV) by 20% across your territory
Identify and implement process improvements to scale the role
Work to make the rest of your team better because they should be making you better too!
Qualification
Required
Proven self-starting individual
Ability to drive upsell/growth and net retention within customer base
Ownership of a high-potential book of business
Experience working with a broad spectrum of strategic accounts
Ability to identify untapped revenue potential
Skill in navigating complex organizations to find new decision-makers
Experience in driving upsell and cross-sell opportunities
Ability to manage a portfolio of customers to limit dollar for dollar and logo churn
Ability to sell the value of Guidebook
Skill in fostering meaningful relationships with customers
Ability to spot and pursue upsell opportunities
Experience generating account growth through outbound prospecting
Negotiation skills
Satisfaction in seeing accounts use Guidebook successfully and grow their usage
Hunger and acumen for strategic problem solving with clients
Impeccable time management and multi-tasking skills
Strong communication skills and attention to detail
Ability to manage time to deploy a wide range of projects
Relentless prospector
Demonstrated problem-solving capability
Confidence to host discovery, demos, goal shaping, and growth calls with customers
Ability to build relationships with clients
Willingness to try new things and make adjustments accordingly
Coachability and curiosity about learning new things
Grit and drive to be successful
Team player
Ability to go to trade shows 2-3 times per year
Benefits
100% paid benefits: medical, dental, and vision.
Short term and long term disability.
Unlimited vacation time.
401k program with matching benefit.
Stock options.
Awesome company culture and fun virtual hangouts.
MacBook and accessories to make you comfortable working from home.
Awesome annual company retreats.
Company
Guidebook Inc.
At Guidebook, we believe that great events and experiences are built on seamless communication and engagement.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10MKey Investors
zipdragon ventures
2018-03-26Series A
2017-02-01Series Unknown
2015-07-16Series A· $10M
Leadership Team
Jeff Lewis
CEO
Recent News
FinTech Global
2025-08-09
2024-05-01
Company data provided by crunchbase