Technical Support Technician jobs in United States
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SGF Global · 4 hours ago

Technical Support Technician

positionAllen, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$29.62/hr - $29.62/hr
date2+ years exp

SGF Global is a leading technology solutions provider delivering mission-critical platforms across communications, software, video, and services. The Tier I Technical Support Representative provides first-level technical assistance to customers, focusing on diagnosing and resolving hardware, software, and network issues while maintaining clear communication throughout the ticket lifecycle.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency

Responsibilities

Handle inbound and outbound technical support calls (approximately 30–40 calls per day)
Take full ownership of support tickets from assignment through resolution
Diagnose and troubleshoot hardware, software, and network issues
Document issues, workarounds, and resolutions clearly and accurately
Communicate ticket updates, outages, and resolution status to customers
Follow established escalation procedures and collaborate with Tier II support
Contribute to and maintain an online Knowledge Base
Provide technical assistance to regional sales teams as needed
Participate in an after-hours support rotation
Act as a customer advocate throughout the support process

Qualification

IT helpdesk experienceTroubleshootingNetworkingWindows ServerSQL ServerActive DirectoryAzure CloudPowerShell scriptingLinux command-lineRAID technologiesVirtualization platformsWi-Fi technologiesInternet protocolsKnowledge Base creationCompTIA A+MCSECCNA

Required

2–3+ years of IT helpdesk and/or application support experience
Strong troubleshooting experience across: Hardware, Software, Networking
Technical knowledge includes: RAID technologies and virtual disk management, SQL Server queries and updates, Windows Server (2008/2012/2016) and Windows 7/8/10, Linux command-line experience (Ubuntu or CentOS preferred), Azure Cloud fundamentals, Active Directory and DNS, Networking: routers, switches, VLANs, VPNs, DHCP, TCP/IP, Wi-Fi technologies, Virtualization platforms (Hyper-V, VMware), Internet protocols and certificates (HTTPS, SSL/TLS), PowerShell scripting
Ability to create Knowledge Base articles and FAQs
High school diploma required

Preferred

Experience Level: 4–7 years preferred
IT-related degree preferred
Linux command-line experience (Ubuntu or CentOS preferred)
Preferred Certifications: CompTIA A+, MCP / MCSE, CNA / CCNA, Linux-related certifications

Benefits

401(k)

Company

SGF Global

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SGF Global is a staffing and recruiting company providing payroll, training, managed services, and recruitment solutions.
dateFounded in 1992
location
Hallandale, Florida, USA
people-size201-500 employees
web-link
http://sgfglobal.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mauricio Sion
Director
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Company data provided by crunchbase