Watts Water Technologies · 1 day ago
Sr. Technical Support Specialist
Fort Worth, TX
Full-time
Hybrid
Mid, Senior Level
$30.90/hr - $37.15/hr
3+ years expWatts Water Technologies is a company specializing in water treatment systems, and they are seeking a Sr. Technical Support Specialist to provide expert-level support for their Commercial and Industrial Water Treatment systems. This role involves resolving complex technical issues, guiding customers and service contractors, and ensuring a seamless customer experience through effective communication and technical support.
Building MaterialManufacturingMechanical DesignOil and GasWholesale
Hiring Manager
Malisa R. Lorthridge, CSP
Responsibilities
Technical Support for all Commercial/Industrial Water Treatment Products. Must know water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment
Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments
Warranty Support for all Commercial/Industrial Products
Use Sales Force Systems document and manage service functions
Contract and provide technical product support and guidance to third-party service contractors
Possess the ability to review wiring diagrams, schematics, and CAD drawings
A self-starter with the ability to work in a team-oriented call-center support environment
Effectively communicate at different levels of the organization, both internally & externally
After-hours on-call technical support on a rotating basis
Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management
Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Travel Requirements: 20%
Qualification
Required
Bachelor's Degree in Chemistry, Engineering, or related field
Minimum 3 years' experience in the water treatment industry. The ideal candidate will possess 3-5 years of water treatment experience and/or mechanical field experience, as well as education and training
Field service coordination/project management experience a plus
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment
Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency
Punctuality and dependability
Ability to be flexible and adapt to changing work priorities and stressful conditions
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
Maintain productive and collaborative relationships with other Watts employees
Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action
Company
Watts Water Technologies
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
5001-10000 employees
H1B Sponsorship
Watts Water Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (3)
2021 (5)
Funding
Current Stage
Late StageLeadership Team
Robert Pagano Jr
President and CEO
Shashank Patel
CFO
Recent News
Yahoo Finance
2025-09-26
2025-09-25
2025-09-19
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