American 1 Credit Union · 20 hours ago
Loan Officer (Member Service Specialist) -
Chelsea, MI, US
Full-time
Onsite
New Grad, Entry Level
$21.13/hr - $21.13/hrAmerican 1 Credit Union is seeking a Loan Officer/Member Service Specialist to enhance member experience by offering a range of banking services. The role involves opening new accounts, processing loan applications, and ensuring compliance with credit union policies while fostering financial wellness among members.
Banking
Responsibilities
Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions
Commitment to offering superior member experience while following all the GREAT service standards
Service all new and existing accounts, including internal transfers, updating accounts accordingly, ordering/reorder of member checks, process stop payment requests, card inquiries, and troubleshooting. Process all levels of loan applications including auto, credit card, home equity, etc. Submit all loan and membership applications in a timely manner for audit and examination purposes
Focused on the credit union’s purpose and mission statement of creating financial wellness in our community through everyday banking
Cross-offer new checking, lending, and product protection to members that are consistent with individual and branch goals
Properly notify members of loan decisions, follow up on approved applications, prepare all necessary documents, and finalize loan and disbursement of funds. Provide our members with excellent service in person and by phone, answer general and specific account and loan inquiries, and other related Credit Union services and products. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance
Committed to building and supporting an engaging and inclusive culture for all
Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements
Serves as a representative of the credit union while in the community
Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members. Assist teller line when needed, including processing members' deposits, withdrawals, loan payments, transfers initiated by phone or in person, and other miscellaneous member transactions efficiently and accurately
Qualification
Required
A minimum education of high school diploma or GED
Prior customer service and sales experience
Preferred
Credit union or banking experience preferred but not required
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes, and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information
Benefits
Health
Dental
Vision
Responsible Time Off
Company
American 1 Credit Union
Mission Statement The mission of American 1 Credit Union is to create financial wellness in our communities through personal everyday banking.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Grygiel
Vice President of Marketing and Community Partnership
Haley Hemmig
Community Partnership Manager
Company data provided by crunchbase