PDS · 13 hours ago
Configuration Management Analyst
PDS is seeking a CMDB Administrator to maintain and improve their client's ServiceNow Configuration Management Database (CMDB). The role focuses on ensuring the accuracy of configuration item data and supporting the overall health of the IT environment.
ComputerInformation TechnologySoftwareStaffing Agency
Responsibilities
Update and maintain CI records in the CMDB
Support data accuracy, audits, and basic relationship mapping
Work with IT teams to ensure CMDB information remains current
Assist with general ITSM/ServiceNow activities as needed
Qualification
Required
Experience with ServiceNow (CMDB, ITSM, or related areas)
Basic understanding of configuration items and CI data
Strong attention to detail and comfort working with data
Good communication and collaboration skills
Preferred
Exposure to ITIL concepts
Experience with ServiceNow Discovery (optional)