United Concordia Dental · 17 hours ago
Lead Customer Service Representative
Erie-Meadville Area
Full-time
Hybrid
Senior Level
$21.53/hr - $32.95/hr
5+ years expUnited Concordia Dental is seeking a Lead Customer Service Representative to manage customer inquiries through various communication channels. The role involves troubleshooting customer complaints, ensuring timely responses, and providing guidance to other representatives.
DentalFinancial ServicesHealth CareHealth InsuranceInsurance
No H1B
U.S. Citizen Only
Responsibilities
Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meet all production, quality, and adherence standards. Attend all required training classes
Elevate issues to next level of supervision, as appropriate
Maintain accurate records, including timekeeping records
Other duties as assigned or requested
Qualification
Required
High School Diploma/GED
5 years of related, progressive experience
Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
Ability to take direction and to navigate through multiple systems simultaneously
Ability to maintain composure under stressful and fast-paced conditions
Strong written and verbal communication skills
Ability to communicate complex information in a simple, customer facing way
Company
United Concordia Dental
Group dental insurance is only part of our story.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roosevelt A.
Senior Vice President & Chief Dental Officer at United Concordia Dental
John Doyle
Vice President Strategic Partnerships
Recent News
Business Journals
2022-06-29
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