University at Albany · 20 hours ago
Assistant Director of Payments & Campus Merchant Services - Billing & Account Maintenance
Albany, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $80K/yr
4+ years expThe University at Albany is seeking an Assistant Director of Payments & Campus Merchant Services who will oversee payment processes and campus merchant services within the Student Accounts Office. This role includes managing campus-wide payment activities, ensuring compliance with regulations, and providing exemplary customer service.
Business DevelopmentEducationUniversities
No H1B
Responsibilities
Ensures that receipt and application of all funds are in conformance with campus, SUNY, state, and federal policies and regulations and are accomplished in conformance with all requirements and deadlines. This includes payment applications, payment notifications to students and parents, refunds to lenders, and check endorsements for non-EFT students
Ensures adequate controls are maintained in monitoring the University's bank accounts
Provides adequate security and accountability for all funds received. Ensures all monies are deposited and applied against appropriate University liabilities on time
Serves as the collection manager for Departmental IFR billing and collection
Participates in any upgrades to the PeopleSoft and TouchNet Payment Systems and in the ongoing development and refinement of any software used in the Office of Student Accounts and Payments Unit. Provide for efficient credit card processing, ACH payments, refunds, and returns
Participates actively in the implementation and ongoing operation of centralized billing and collection of Departmental IFR revenue, facilitating the conversion of off-line departmental processes to the PeopleSoft Student Financial Services and/or Financials system, TouchNet Marketplace, or its successors
Supervise the portion of the Departmental IFR billing and collection system related to the Payments Unit. Continues to train unit staff to become proficient with Departmental IFR transaction processing on PeopleSoft Financials
Ensures efficient and productive office operations through effective supervision of staff. Provides training and guidance to staff to enable them to understand performance expectations clearly and accomplish tasks and responsibilities, standards, and special objectives. Ensures that job assignments challenge and develop subordinates; provides appropriate support and resources as needed; encourages staff development
Supports the University's Diversity & Inclusion mission and goals
For internal control purposes, document and test the controls in place to ensure appropriate procedural and recordkeeping requirements. Perform regular audits of the unit's processes. Ensure appropriate levels of security are in place. Document the performance of the unit as it relates to internal control and security. Such reviews may include, but are not limited to:
Determining the adequacy of written office procedures
Reconciling the office change fund
Comparing our cash overages/shortages to other institutions
Ensuring safe alarm tests are performed
Undertaking Internal Control exercises as directed
Participates actively in vendor selection and implementation of office security and surveillance, working closely with University Police and Information Technology Services (ITS). Maintains appropriate documentation related to the assignment of access codes and service agreements
Make exemplary customer service a priority personally and within the unit. Continuously strive to improve the level of customer service within specific responsibility areas. Look for opportunities to streamline and enhance front counter operations to enhance customer service
Provides all information and forms necessary for proper payment processing and accounting for State or Agency accounts
Participates in the Payment Card Industry - Data Security Standards (PCI-DSS) assessments and reviews of cash management functions
Manage requests for online payment portals (Marketplace Storefronts) for departments within the University. This entails ensuring products and services being offered via the storefront are approved by the University Controller and Internal Controls
Responsible for coordination of paperwork to establish storefronts, such as obtaining merchant ID numbers from our contracted Merchant Services provider, Elavon
Train departmental Marketplace users on PCI compliance and the inner workings of their storefront
Develop and build storefronts for departments by building out products and data elements to be collected. Also, training and implementation for new storefronts and users. Maintain a cohesive look and feel that identifies the marketplace store with the UAlbany brand
Review storefronts quarterly for compliance and maintain an inventory of online storefronts (50 plus stores), which include Items being offered (sold) online, merchant ID numbers, account numbers, departmental Marketplace managers/contacts, and additional pertinent information regarding the site
Reconcile marketplace reports to ensure accurate processing and receipt of revenue
Troubleshoots storefront processing problems with our E-commerce vendor, TouchNet, pertaining to the Marketplace software and works with Touchnet customer care representatives to resolve problems related to the software
Work with departmental Business Analyst on all Marketplace initiatives
The Assistant Director will review and maintain Student Account billing and payment messages through the website and payment portals, including TouchNet, MyUAlbany and Slate
Qualification
Required
Bachelor's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization
4-5 years of progressively responsible experience in financial operations, cash handling, and payment processing
Demonstrated knowledge of and ability to interpret and apply institutional, state, and federal policies and procedures, including compliance, documentation, and internal controls
Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role
Preferred
Master's Degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization
Five or more years of experience in merchant services, banking, and cash management
Five or more years of experience in higher education working with student populations
Demonstrated ability to develop and implement creative approaches in solving both personnel and operational problems
Company
University at Albany
University at Albany is a research university and an environment designs. It is a sub-organization of The State University of New York.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.05MKey Investors
FuzeHub
2022-04-13Grant· $0.05M
Leadership Team
David J. Baxley
CEO & Serial Entrereneur
Kevin O'Connor
President & CEO
Recent News
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2026-01-14
2026-01-08
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