Customer Success Operations Manager jobs in United States
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Varonis · 11 hours ago

Customer Success Operations Manager

positionMorrisville, NC
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Varonis is seeking a highly motivated Customer Success Operations Manager to join their team. The role involves orchestrating the customer journey, identifying customer needs, and driving value realization to enhance customer satisfaction and loyalty.

AnalyticsBig DataData GovernanceData ManagementGovernmentHealth CareSoftware
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Develop and implement standard methodologies for customer success operations
Set and track clear goals, KPIs, and metrics to measure success
Collect, analyze, and interpret customer data
Use data insights to inform strategies and predict trends that improve customer retention and increase growth opportunities
Work with sales, account managers, and Technical Account Managers (TAMs) to create account plans that deliver meaningful outcomes
Ensure cohesion and alignment with overall business objectives
Implement and maintain a feedback loop to gather customer insights
Analyze feedback and use it to improve services and customer experience
Create training materials and provide ongoing education for customer success teams
Ensure teams are up-to-date with best practices and tools

Qualification

Customer success operationsData analysisProcess optimizationTechnical proficiencyProject managementCommunication skillsInterpersonal skillsProblem-solving skillsLeadership skills

Required

Bachelor's or Master's degree in Business Administration, Marketing, Management, or a related field
Proven experience in customer success, operations management, or a similar role
Extensive experience in customer success operations or related leadership roles
Familiarity with customer success systems and tools
Strong understanding of customer journey mapping and experience optimization
Ability to analyze data and make data-driven decisions
Experience with performance tracking and reporting tools
Excellent verbal and written communication skills
Strong interpersonal skills to build relationships and foster collaboration
Strong leadership and team management skills
Proven track record of driving customer success and satisfaction
Strong problem-solving skills and the ability to develop effective solutions
Project management skills to manage multiple projects and set priorities

Company

Varonis

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Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies.
dateFounded in 2005
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.varonis.com

H1B Sponsorship

Varonis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (2)
2022 (2)

Funding

Current Stage
Public Company
Total Funding
$430.46M
Key Investors
Convergence Investment PartnersDell EMC
2024-09-05Post Ipo Debt· $400M
2021-01-01Post Ipo Equity
2020-01-01Post Ipo Debt

Leadership Team

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Brian Vecci
Field CTO
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David Gibson
SVP of Strategic Programs
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Recent News

GlobeNewswire
Varonis Systems, Inc. (VRNS) Investors: March 9, 2026 Filing Deadline in Securities Class Action - Contact Kessler Topaz Meltzer & Check, LLP
2026-01-24
GlobeNewswire
Shareholders that lost money on Varonis Systems, Inc. (VRNS) Urged to Join Class Action – Contact Levi & Korsinsky to Learn More
2026-01-23
Newsfile
Varonis Systems, Inc. (VRNS) Securities Fraud: Contact Berger Montague to Discuss Your Rights
2026-01-23
Company data provided by crunchbase