RTO National · 4 hours ago
Call Center Manager
211 Bi Lo Blvd, Greenville, SC, USA
Full-time
Onsite
Mid, Senior LevelRTO National is seeking an experienced Operations Manager to oversee and support daily call center operations. This role is designed for a hands-on leader with strong operational and people-management experience who can drive performance and ensure consistency within the call center environment.
FinanceFinancial ServicesLeasing
Responsibilities
Lead, coach, and develop supervisors and front-line team members
Monitor daily, weekly, and monthly operational KPIs and service levels
Communicate daily priorities, expectations, and company updates to teams
Maintain appropriate staffing levels through interviewing, hiring, onboarding, and workforce planning
Conduct 90-day and annual performance reviews in a timely manner
Partner with internal departments to support operational workflows and issue resolution
Ensure adherence to company policies, procedures, and approved communication standards
Support attendance tracking, timecard approvals, and administrative workflows
Review and approve operational tasks and requests as needed
Maintain and update departmental process documentation as operations evolve
Promote employee engagement through contests, incentives, and recognition initiatives
Prepare operational reports and summaries for leadership
Qualification
Required
Proven call center operations experience in a leadership role
Strong people management, coaching, and development skills
Excellent organizational, time management, and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment
Strong verbal and written communication skills
Proficiency with call center technologies, phone systems, and standard software applications
High school diploma or GED required
Preferred
Experience in a regulated or performance-driven operational environment
Collections or account management experience
Associate's or Bachelor's degree
Bilingual (English & Spanish)
Benefits
Monthly bonus potential
Paid Time Off & Paid Holidays
Medical, Dental, Vision, Disability, and Employer-Paid Life Insurance
Health Savings Account (HSA) eligibility
401(k) plan with Safe Harbor match
Employee Assistance Program
Company
RTO National
RTO National is a lease and financial service provider company.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Katie Mancebo, PHR
People Operations Business Partner
Company data provided by crunchbase