CVG Airport - Cincinnati/Northern Kentucky International Airport · 12 hours ago
Customer Experience Intern
Cincinnati, Ohio, United States
Internship
Onsite
InternCVG Airport is seeking a Customer Experience Intern to support the senior leadership of the Customer Experience department. The role involves data collection, analysis, and reporting on trends that impact passenger experience, while coordinating with staff to enhance the overall travel journey through the airport.
Air Transportation
Responsibilities
Assists in collection, analysis, and interpretation of passenger feedback using various technologies/methodologies
Accesses and/or exports data for analytical purposes. This may include recommending software applications for data analysis and/or visualization purposes for the end user
Prepares various draft reports to include but not limited to passenger throughput predictions, passenger/customer feedback data points, passenger dwell time data, noise abatement and community relations, Airport on-time and other performance indicators (DOT, FAA, and other web-service data) and holistic Airport daily operational performance measures
Shadows and takes learnings from time within the various Customer Experience (CX) departments to develop a holistic approach to customer experience
Supports other departments within the Airport Operations division with data collection and reporting needs
Supports staff in planning and execution for special events either on-Airport or representing CVG offsite
Supports innovation ideas and implementation for customer experience enhancements
Performs other duties of a similar nature and level as assigned
Qualification
Required
Junior/Senior seeking a Bachelor's degree in in a Marketing/Consumer Research, Business Administration, Public Relations, Hospitality, or other related field from an accredited college or university
Ability to work with confidential and sensitive information
Experience in customer service required
Maintains Security Identification Display Area (SIDA) clearance
Obtain and maintain the ability to drive on the ramp and Airfield Operating Area
Data analytical tools, informatics, and resources
Survey methodology
Consumer insights & customer feedback
Federal Aviation Authority (FAA) regulations
Department of Homeland Security, FAA and local security regulations
Airline passenger experience from booking flight to arriving at final destination
Project management
Clearly and effectively communicating and advocating, both orally and in writing
Hospitality & soft customer service skills; works well with public, including de-escalation of concerns
Use of a variety of computer-based technologies including Microsoft Office platform (excel, word, etc.), data visualization tools (PowerBI, Tableau, etc.)
Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups
Preferred
Experience in data analytics, informatics, and/or mathematics preferred
PowerBI experience preferred
Company
CVG Airport - Cincinnati/Northern Kentucky International Airport
The Cincinnati/Northern Kentucky International Airport (CVG) welcomed an estimated 8.7 million travelers in 2023, which represents a 15%+ increase over 2022.
Founded in 1947
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dil Gruffydd, IAP
Chief Financial Officer
Christina Capozza
Executive Assistant to the CFO
Recent News
Lane Report | Kentucky Business & Economic News
2025-04-01
The Business Journals
2025-01-10
The Business Journals
2025-01-10
Company data provided by crunchbase