Engineering Innovation · 5 hours ago
Customer Support Technician - Swing Shift
Lafayette, IN
Full-time
Hybrid
New Grad, Entry LevelEngineering Innovation, Inc. is a premier provider of parcel processing and mail sorting equipment. They are seeking a Customer Support Technician to assist customers with product issues, provide training, and act as a liaison between customers and the Engineering team.
Industrial AutomationIndustrial EngineeringSupply Chain Management
Responsibilities
Make and receive phone calls with customers
Document details of each customer interaction
Synthesize product knowledge and extrapolate customer information to answer questions for or about the customer
Take ownership of customer issues and see problems through to resolution
Research, diagnose, and identify solutions to customer problems
Instruct customers on maintaining or replacing parts and equipment
Instruct customers on configuration and use of equipment
Install patches and software upgrades
Act as the counterpart to Field Service Technicians
Rotating responsibility for after-hours support
Occasional travel as needed
Perform other duties as assigned by management
Qualification
Required
Exhibits attention to detail
Has excellent electrical, mechanical, and software aptitude
Can troubleshoot
Has the ability to travel to customer sites
Has a valid driver's license
Exhibits a helper mentality with organizational and prioritization skills
Has excellent interpersonal skills - this position has high visibility with our customers
Has strong communication skills, both verbal and written
Is familiar with MS Office Suite
Can balance multiple requests and projects simultaneously
Works well in a dynamic, entrepreneurial organization
Benefits
Competitive Wages
Paid Holidays
Paid Time Off
401(k)/Roth with company matching up to 6% and 100% immediate vesting after 90 days
Medical Insurance
Company-Paid Short- and Long-Term Disability
Wellness program
Employee referral program
Paid travel
Continuing training
Extraordinary company culture
Company
Engineering Innovation
Engineering Innovation provides mail and parcel sorting solutions services.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Don Caddy
Chief Executive Officer
Recent News
Google Patent
2024-11-30
Company data provided by crunchbase