US Open · 3 hours ago
Administrative Assistant
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $55K/yrUSTA, the national governing body for tennis in the United States, is seeking an Administrative Assistant to support their Hospitality sales, service, and operations team during the US Open. The role involves managing client relations, ticket package contracts, and vendor relationships to ensure a world-class client experience.
Sports
Responsibilities
Provide support to the hospitality team in client relations, renewal, and retention
Manage Hospitality premium ticket package and suite rental contracts: generation, distribution, signature tracking, and organization
Liaise and integrate with the US Open Ticket Office to support the hospitality sales process within Archtics; generate invoices, manage payments, receipts, and reports
Assist and support the CRM analyst and Solutions Specialist in ensuring optimal sales and operations processes within the US Open CRM (Salesforce) ecosystem
Manage the contracting, purchasing, payment, and invoicing of Hospitality vendors via Conga, Concur, and Purchasing
Fulfill internal hospitality requests, including for sponsors, broadcast partners, CCO, and CEO
Oversee ticket fulfillment and assistance for all clients
Respond and/or delegate inbound client requests and issues; assist the hospitality team with the fulfillment of special client requests
Support the merchandise operation and fulfillment of suite and club clients
During the US Open period, manage the hospitality office
Oversee the aggregation, shipping, tracking, and delivery of all US Open Premier parking assets
Develop and maintain positive hospitality client and vendor relationships
Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
Other projects and duties as assigned by the Managing Director, Hospitality Consultant, and Hospitality Team
Qualification
Required
Bachelor's degree from an accredited college or university
Experience in operating at sports team(s) or other live events required
Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
Excellent organizational and time-management skills
Exceptional written and verbal communication skills
Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
Demonstrated ability to be a self-starter who can problem-solve and handle sensitive client matters with discretion
Preferred
Customer-facing experience preferred
Familiarity with CRM systems preferred (e.g., Salesforce)
Familiarity with Ticketing systems preferred (e.g., Archtics)
Proficiency with Google Suite, Excel, Powerpoint, and Adobe Suite preferred
Benefits
Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, and Learning and Development programs to learn on the job
Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
Company
US Open
#USOpen
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase