ACL Digital · 17 hours ago
Information Technology Specialist
Irvine, CA
Contract
Onsite
Entry, Mid Level
2+ years expACL Digital is a company dedicated to building a better working world and creating long-term value for clients. They are seeking a Technology Support Specialist I who will provide on-site technical support, troubleshoot various issues, and manage service requests. The role requires strong interpersonal skills and a customer-focused approach to support clients effectively.
Business IntelligenceCloud ComputingDevOpsHardwareInformation TechnologyInternet of ThingsMobile AppsRetail TechnologySaaSSoftware
Hiring Manager
Alka Sarkar
Responsibilities
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other client's locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Qualification
Required
A/V Conference Room Setup along with Tech Support Exp required with windows and Mac OS
Understand how to configure surface Hub settings, including display and audio settings, and network configurations
Ability to reset or reconfigure the device when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections
Ensure that all devices are properly connected to the network and can communicate with each other
Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality
Troubleshoot video issues, including display problems and resolution settings
Diagnose and resolve connectivity issues for MTR's and ensure that the system is properly connected to the internal network
Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls
Ensure the interface is properly displaying meeting information and controls
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other client's locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Outstanding customer service skills
Excellent communication skills
Great team mentality
Self-motivated, organized, detail oriented, ability to multi-task
Desire to learn and build a career as unique as you are
2+ years of on-site technical support experience, or degree in related discipline
Company
ACL Digital
ACL Digital is a design-led digital engineering and transformation firm.
1001-5000 employees
H1B Sponsorship
ACL Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (29)
2023 (26)
2022 (33)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Srikanth Raghavan
Associate Vice President
Recent News
2025-11-28
Precedence Research
2025-11-28
Company data provided by crunchbase