Harbor Regional Center · 20 hours ago
Client Services Manager (Adults)
Torrance, CA
Full-time
Onsite
Entry, Mid Level
$85K/yr - $94K/yr
2+ years expHarbor Regional Center is a not-for-profit corporation that provides coordination of services and supports for individuals with developmental disabilities and their families. The Client Services Manager is responsible for managing the delivery of these services, ensuring compliance with the Lanterman Act and the organization's policies while leading a team of service coordinators.
Management ConsultingNon Profit
Hiring Manager
Monica Zamora
Responsibilities
Provides leadership and management for a team of service coordinators to ensure individuals served and their families receive services and supports in accordance with the provisions of the Lanterman Act and the policies and procedures established by Harbor Regional Center
Participates in the recruitment, interviewing and hiring process for direct reports; assigns work and reviews progress; evaluates performance
Develops expertise among team members through coaching and modeling and by providing and promoting continuous learning opportunities
Builds relationships and partnerships with community-based resources serving individuals with developmental disabilities and their families including, but not limited to, schools and other publicly funded organizations, direct service providers, managed care organizations, professional organizations, etc
Facilitates problem-solving in complex circumstances; meets with families, individuals served, and direct service providers to resolve potential conflicts
Maintains knowledge of current social work/service coordination practices as well as the laws and regulations applicable to the field of developmental disabilities
Ensures that all significant activities on behalf of individuals served and families are properly and comprehensively documented and otherwise ensures compliance with the requirements of the funding source as well as the expectations specified in the Center’s policies and procedures
Maintains confidentiality regarding individuals served and families in compliance with HIPAA regulations and Regional Center policies
Qualification
Required
Demonstrated managerial skills; strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations; conflict resolution skills
Enthusiastic commitment to the vision, mission and core values of the Center as well as compassion and respect for all clients and their families
Experience working with families from diverse cultural, linguistic and socioeconomic backgrounds; an understanding of family systems and human dynamics
Familiarity with the laws and regulations governing services and supports for people with developmental disabilities; especially including the Lanterman Act, the Individuals with Disabilities Education Act and related regulations
Familiarity with the various community-based resources available to serve people with developmental disabilities
Effective oral and written communication skills
Bilingual English/Spanish required
Training skills including curriculum development and implementation
Adaptable multi-tasking skills, with the ability to control and move forward on several priorities simultaneously including switching priorities as required without losing momentum
Capacity to be flexible and work in a changing environment
Computer skills sufficient to meet production demands of the job including Microsoft Office
Availability/flexibility to work varied hours including occasional evenings and weekends
A master's degree in social work, psychology or related human services discipline and not less than two years' experience working in programs providing services for individuals with developmental disabilities
A valid California drivers license, current automobile insurance, adequate transportation and a driving record acceptable to the organization and/or its insurance carrier
Company
Harbor Regional Center
Harbor Regional Center is a Non-profit Organization Management company located in P.O. Box 2930, Torrance, California, United State.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-12-04
Company data provided by crunchbase