MacDermid Alpha Electronics Solutions · 13 hours ago
Technical Service Representative
Hartford County, CT
Full-time
Onsite
Mid Level
$106K/yr - $159K/yrMacDermid Alpha Electronics Solutions is a global leader in revolutionizing the electronics industry, offering a comprehensive range of high-quality solutions and technical services. The Technical Service Representative will provide engineering support for Printed Circuit Board fabricators, ensuring customer satisfaction through effective application of MacDermid Alpha's products and processes.
Electronic Design Automation (EDA)ManufacturingSemiconductor
Responsibilities
Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards
Understands and articulates PCB chemical functions and related process requirements to customers
Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
Assists with regular lab testing functions/analysis with customer lab personnel and provides training, when necessary, on best practice functions, tests and analysis
Troubleshoots and diagnoses equipment and or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes
Adheres to plant and corporate safety policies
May assist in other areas or perform other duties as required by fluctuating business needs
Coordinates daily activities with territory Account Manager and Business Director
Is an expert and steward for customer final product quality using MacDermid products
Identifies opportunities for growth at all customer locations
Assists with the monitoring and control of on-hand inventory at customer sites
Qualification
Required
Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
Excellent written and oral communication skills
Thorough understanding of the overall PCB business, and specifics in wet processing areas
Strong track record of navigating technically through complex organizations
Timely responses to the customer base, both in communication and on-site visits
Preferred
Six Sigma knowledge would be good but not required, company training available
Benefits
Generous performance related bonus plan
401k plan with company matching
Life Insurance
Medical Insurance
9 holidays
Company
MacDermid Alpha Electronics Solutions
At MacDermid Alpha Electronics Solutions, an Element Solutions Inc business, we deliver innovative, high-performance chemistries, materials, and services that enable next-generation electronics.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Gardner
Strategic Content / Business Partner Director
Aparna Iyer
R&D Line of Business Partner
Recent News
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