LTIMindtree · 3 hours ago
Information Technology Support Technician
New York, NY
Full-time
Onsite
New Grad, Entry LevelLTIMindtree is seeking an Information Technology Support Technician to provide technical support for AV and IT systems for office staff, consultants, and guests. The role involves managing technical issues, supporting AV equipment, and ensuring the security of office systems.
ConsultingEnterpriseInformation TechnologySoftware
Hiring Manager
Monica Taneja
Responsibilities
Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests—logged as tickets—related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks
Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities
Provide support and assistance for system or application testing carried out by the client's AV and IT Department
Assist in implementing ongoing preventive maintenance and updates as needed
Ensure convening systems are updated and tested, and provide necessary support as required
Assist in resolving critical AV system issues and be available as needed
Assist the AV and IT department in ensuring the physical and network security of the office’s systems
Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates
Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements
Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights
Record and update all service issues, requests, and change requests in the client’s ticketing system
Assist the IT department in ensuring proper accounting of the client’s AV/IT assets. Track all asset changes and update the client’s asset tracking system as needed
Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions:
Product updates and upgrades are subject to client policies and procedures
System proactive maintenance and monitoring of IT equipment
Proactive tracking of video conferencing and convening equipment
Root cause analysis that may interrupt AV system and office, convincing space
Problem Management of incidents occurring due to the monitoring agent identification
Telephonic call answering
Monthly activities report consolidation
Qualification
Required
Proven experience in AV/IT service desk or other tech customer support role
Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products
Technical ability to diagnose and resolve basic technical issues
Excellent verbal and written communication skills in English
A technical, logical thought process and customer-oriented
An ability to prioritize and escalate
Bachelor's degree or higher with a technology focus
Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others
3.0 GPA or higher
Preferred
Familiar with ITIL Foundation
CompTIA's A+ and Network+ certificates
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
Founded in 1996
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-22
Business Wire
2026-01-22
2026-01-22
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