Ampla Health · 22 hours ago
Director of Dental Operations
Chico, CA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expAmpla Health is seeking a Director of Dental Operations to oversee the daily operations of their dental clinics, ensuring quality patient care and operational efficiency. The role involves managing Dental Supervisors, implementing performance improvement initiatives, and coordinating with various departments to achieve business goals and enhance patient experience.
Health Care
Responsibilities
Implements business strategies to ensure that dental clinics meet all goals and objectives
Schedules and participates in performance improvement meetings with the COO and CDO and takes feedback to improve the performance of the dental clinics
Implements projects, programs, and performance improvement activities to achieve business efficiency, productivity, quality, and maximize access to care
Develops and implements action plans to address gaps in productivity and works in collaboration with the Director of Communications to develop strategies to improve lines of business performance
Participates in establishing the Dental Department budget annually
Works closely with all department directors and executives to coordinate clinical program activities and improve delivery of patient care
Oversees all Dental Supervisors
Ensures care teams are functioning at an optimal level to meet staffing and workload requirements and supports the delivery of quality patient care
Mentors & coaches Dental Supervisors regarding business outcomes and metrics, patient satisfaction, and site management
Establishes performance goals and provides ongoing training & development to help meet personal and professional goals
Monitors resolution of employee conflict and ensures high employee morale
Conducts annual evaluations of the Dental Supervisors
Works with Human Resources to recruit, orient, and train assigned dental department staff
Assists the Director of Quality to monitor quality patient care and implement quality improvement activities and quality assurance
Organizes patient satisfaction initiatives that lead to measurable improvement of patient experience outcomes
Under the guidance of the COO and CDO develops and implements dental operations policies and procedures
Ensures staff compliance with Ampla Health policies and procedures, HIPAA, federal, state, and local laws, and FQHC regulations
Exhibits high professionalism and courtesy when interacting with, providers, staff, patients, and Board Members
Upholds an environment of reward and recognition, collaboration, professionalism, and continuous improvement
Maintains and demonstrates professional relationships with vendors, payers, providers, local and state communities, and other stakeholders
Participates in all dental staff and provider meetings
Travels to all dental clinic locations at least once every 2 weeks
Directs the development & implementation of tracking systems to monitor patient care and follow-up
Directs the development and facilitation of in-service training and workflows for dental clinic operational staff
Facilitates management meetings and operational projects and committees
Participates in continuing education to improve skills and abilities to stay current on dental and new business technologies and best practices
Attends meeting
Other relevant duties as assigned
Qualification
Required
Master's degree in health care administration, Public Health, Health Care Management, Business Administration, or equivalent
Five years' experience in management and leadership of dental or medical practices
Ability to work collaboratively with multiple health professionals in a high demanding environment using tact, diplomacy, and discipline
Possess excellent interpersonal skills
Ability to understand and adhere to established Ampla Health policies, procedures, and protocols
Commitment to excellence and high standards
Excellent written & oral communication skills, and proficient computer skills in Microsoft Office
Strong organizational, problem solving, and analytical skills
Ability to manage priorities and meet deadlines
Good judgement and ability to make timely and sound decisions
Valid California Driver's License, proof of automobile insurance, and personal transportation
Preferred
Experience working in Federally Qualified Health Centers (FQHC)
Company
Ampla Health
Ampla Health is offering comprehensive medical, dental, behavioral health, and specialty healthcare service.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase