CarGurus · 20 hours ago
Principal Process Excellence Analyst
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$121K/yr - $151K/yr
5+ years expCarGurus is the largest and fastest-growing automotive marketplace, dedicated to providing trust and transparency in car shopping. The Principal Process Excellence Analyst will evaluate and improve People and Talent processes to enhance efficiency and employee experience, while collaborating with various stakeholders to implement AI-enabled solutions and streamline operations.
AutomotiveClassifiedsPrice ComparisonShopping
Responsibilities
Assess and document current-state People & Talent processes across the employee lifecycle (e.g., recruiting, onboarding, performance management, learning & development, compensation, workforce planning, offboarding)
Identify inefficiencies, redundancies, risks, and opportunities for automation or simplification
Design future-state processes that are scalable, compliant, data-driven, and aligned with organizational goals
Lead process improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, continuous improvement frameworks)
Translate business and employee needs into clear process requirements and success metrics
Develop process documentation, workflows, standard operating procedures (SOPs), and change management materials
Support implementation of new or improved processes, including piloting, rollout planning, and adoption tracking
Analyze qualitative and quantitative data (e.g., cycle times, employee feedback, error rates) to measure process effectiveness
Recommend and support improvements to HR systems and tools in partnership with HRIS and technology teams
Design, configure, and implement HR system solutions, workflows, and internal tools (e.g., within Workday or automation platforms) to automate processes and directly enable future-state process designs
Establish governance and continuous improvement practices to ensure processes remain effective over time
Lead AI-enabled process improvements across HR, from use-case identification through pilot, rollout, and adoption measurement
Qualification
Required
5+ years of experience in process engineering, process improvement, operations, or HR transformation
Demonstrated experience improving complex, cross-functional processes
Proven ability to lead change through stakeholder influence, communications, enablement materials, and adoption tracking
Strong understanding of HR and Talent processes across the employee lifecycle
Strong Workday end-user experience with configuration familiarity
Demonstrated use of Lean, Six Sigma, Agile, or similar structured improvement methodologies
Proven track record delivering automation and AI-enabled solutions in HR, shared services, or other operational environments with high transaction volume and complex handoffs
Strong analytical skills with the ability to synthesize data into actionable insights
Excellent communication and facilitation skills; comfort working in ambiguity and driving clarity
Demonstrated experience building SOPs and establishing ongoing governance/continuous improvement practices for HR/People Operations
Benefits
Equity for all employees
Career development and corporate giving programs
Employee resource groups (ERGs) and communities
Flexible hybrid model
Robust time off policies
Daily free lunch
New car discount
Meditation and fitness apps
Commuting cost coverage
Company
CarGurus
CarGurus is an online automotive destination that assists users in contacting sellers and comparing local listings for new and used cars.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75M2022-08-11Post Ipo Secondary
2017-10-11IPO
2017-08-16Series A· $1.75M
Leadership Team
Jason Trevisan
Chief Executive Officer
Ben Kasdon
Vice President, Product
Recent News
Business Insider
2026-01-25
GlobeNewswire
2026-01-22
2025-12-30
Company data provided by crunchbase