Integrated Resources, Inc ( IRI ) · 1 month ago
Product Delivery Manager III
Rosemead, CA
Full-time
Hybrid
Senior Level
$55/hr - $67.67/hr
5+ years expIntegrated Resources, Inc (IRI) is a company focused on enhancing customer interactions through advanced AI systems. The Product Delivery Manager III will own the design and implementation of intelligent systems that facilitate seamless customer interactions and ensure effective resolution of issues across various channels.
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Responsibilities
Shift focus beyond simple call deflection to achieving First Contact Resolution (FCR) within automated channels
Design flows that ensure IVA & Chat fully resolve customer issues
Own the end-to-end conversational experience across voice and chat channels
Blueprint Logic: Design complex, non-linear conversation flows that handle ambiguity (e.g., 'my bill is high' could mean rate change, leak, or seasonal usage)
Prompt Strategy: Define system persona; write empathetic, concise, brand-aligned prompts
Agentic Design: Specify API triggers and business logic for automated actions (e.g., process extension, password reset)
Review conversational logs to identify failures or misunderstandings
Translate feedback into actionable requirements for engineering/vendor teams
Conduct A/B testing on prompt phrasing to improve intent recognition and completion rates
Act as primary owner for IVA + Chat platforms
Translate complex utility business rules into simple conversational logic
Qualification
Required
5+ years in product management, conversational design, or digital CX
Hands-on experience with NLU platforms (Amelia, SoundHound, Google CCA/Dialogflow, Lex, etc.)
Strong copywriting skills for natural, human-like dialogue
Analytical ability to identify top failure reasons from large datasets
Proficiency with flow design tools (Visio, LucidChart, Miro, Voiceflow)
Preferred
Experience in regulated industries
Background in linguistics, UX writing, or psychology
Experience implementing Generative AI/LLM features in enterprise environments
Company
Integrated Resources, Inc ( IRI )
Integrated Resources Inc.
501-1000 employees
H1B Sponsorship
Integrated Resources, Inc ( IRI ) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (13)
2022 (9)
2021 (25)
2020 (39)
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-11
2025-04-14
Company data provided by crunchbase