Knoxville TVA Employees Credit Union · 4 hours ago
Collections Officer I
Knoxville, Tennessee, United States
Full-time
Onsite
Entry Level
$19.50/hr - $21.50/hr
2+ years expKnoxville TVA Employees Credit Union is a not-for-profit, Member-owned financial institution serving East Tennessee. They are seeking a Collections Officer I to monitor payments, follow up on delinquent accounts, and ensure compliance with debt collection practices while providing excellent service to their members.
CommunitiesCreditFinancial Services
Responsibilities
Monitor payments for late and/or delinquency status. Follow up on delinquent and overdue accounts by receiving and initiating phone calls and/or letters
Communicate sense of urgency when speaking to members in reference to their delinquent account
Collect on multiple delinquent accounts and communicate a sense of urgency to the debtor to pay the delinquent loan up to date. Document all work including, but not limited to, phone calls and promises to pay to maintain accurate records on accounts
Request appropriate collection letters according to department guidelines
Understand and appropriately apply the Fair Debt Collection Practice Act in all account communication
Originate, negotiate and present potential extensions and workout/consolidation loans for approval
Perform advanced skip tracing techniques
Review and approve redemptions of assigned repossessions within the assigned queue
Maintain knowledge of all language on Credit Union loan documents and general agreements
Maintain an understanding of Credit Union mortgage loan products and fair market values
Maintain an understanding of Credit Union utilized systems including but not limited to collection payment and payment and insurance vendor systems
Follow all Credit Union policies, procedures and regulations
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance)
Maintain regular and predictable attendance
Work cooperatively with others
All other duties as assigned
Qualification
Required
High school graduate or general education degree
A minimum of two years collection experience strongly preferred
Strongly prefer previous credit union experience and experience collecting multiple loan products
Benefits
Employer-paid health and dental insurance monthly premiums
Accrual of PTO Leave
Employer-matched 401k, 50% match up to 6% of employee contributions
Employer-paid Group Life Insurance and Long-Term Disability benefits
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Paid Holidays and Paid Training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay
Company
Knoxville TVA Employees Credit Union
Knoxville TVA Employees Credit Union renders financial services for TVA employees community.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-12-04
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