Akkodis · 4 hours ago
Information Technology Help Desk
St Louis, MO
Contract
Hybrid
Mid Level
3+ years expAkkodis is seeking a Field Services Specialist Client Support for a contract job with a client in St Louis, MO. The role requires a technically skilled IT professional with expertise in hardware, software, networking, and Microsoft 365, responsible for delivering high-touch solutions-oriented support to end users.
Information Technology & Services
Hiring Manager
Mahe L.
Responsibilities
3-5+ years’ experience providing technical support to end users in an enterprise environment
Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote
Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system
Ability to provide white glove (high-touch) client support in a fast-paced environment
Self-starter that thrives in a team environment and can work independently with limited supervision
Knowledge of hardware break/fix. HP and Lenovo preferred
Excellent IT troubleshooting skills
Image, configure, and deploy HP and Lenovo laptops/desktops
Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager
HP printer maintenance and troubleshooting
Mobile device (iOS & Android) setup and troubleshooting
Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones)
Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required)
Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365)
Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management)
Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots)
Run small-scale projects as directed
Participate in after-hours on-call rotation
Qualification
Required
3-5+ years' experience providing technical support to end users in an enterprise environment
Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote
Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system
Ability to provide white glove (high-touch) client support in a fast-paced environment
Self-starter that thrives in a team environment and can work independently with limited supervision
Knowledge of hardware break/fix. HP and Lenovo preferred
Excellent IT troubleshooting skills
Image, configure, and deploy HP and Lenovo laptops/desktops
Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager
HP printer maintenance and troubleshooting
Mobile device (iOS & Android) setup and troubleshooting
Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones)
Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required)
Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365)
Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management)
Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots)
Run small-scale projects as directed
Participate in after-hours on-call rotation
Preferred
Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint)
Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people
Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field
Cisco Call Manager experience is a plus
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
A 401K plan
Paid Sick Leave
Any other paid leave required by Federal, State, or local law
Holiday pay where applicable
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase