Cargobase · 1 day ago
Junior Customer Excellence Consultant
Troy, Michigan, United States
Full-time
Hybrid
New Grad, Entry Level
0+ years expCargobase is a company that connects enterprise shippers and Logistics Service Providers through a collaborative platform for freight operations. They are seeking a Junior Customer Excellence Consultant to support the full post-sales customer journey, including onboarding, implementation, and customer engagement.
B2BEnterpriseEnterprise SoftwareLogisticsSaaSSoftwareSupply Chain ManagementTransportation
Responsibilities
Assist in onboarding new customers by helping prepare configuration documents, platform walkthroughs, and user setup
Participate in implementation tasks such as data mapping, test case execution, UAT coordination, and go-live prep
Shadow and gradually lead simpler implementation projects with defined templates and checklists. Support creation of solution documentation (user guides, workflows, FAQs) with direction from consultants
Serve as the secondary point of contact for selected accounts, handling routine updates and usage questions
Monitor platform usage and customer activity dashboards to spot early risk signals
Support health check-ins and training refreshers alongside senior consultants. Build foundational relationship skills by participating in structured customer touchpoints
Handle tier 1 support tickets via chat and email, including access issues, basic functionality queries, and data corrections
Escalate complex issues to senior team members with appropriate context and logs
Contribute to the maintenance of internal support documentation and customer-facing articles
Maintain clear internal documentation of customer configurations, project steps, and feedback
Actively participate in team training, onboarding simulations, and internal tools workshops
Contribute to updates in knowledge base, onboarding materials, and implementation templates
Qualification
Required
0–2 years of experience in customer support, onboarding, or implementation (internship or entry-level experience acceptable)
Eagerness to build expertise in customer experience, implementation, and SaaS platforms
Strong communication skills and attention to detail
Preferred
Prior experience in SaaS, logistics, freight forwarder, supply chain, or B2B platforms is a plus
Company
Cargobase
Cargobase is an independent global cloud-based Transportation Management System (TMS) built to solve dynamic logistics challenges.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.18MKey Investors
Trestle Partners
2022-09-20Series Unknown
2016-06-01Angel· $0.95M
2015-09-01Angel· $0.85M
Leadership Team
Wiebe Helder
CEO
Alex van Kampen
Head of Product, Engineering and Customer
Recent News
500 Global
2025-12-26
500 global
2025-12-26
Company data provided by crunchbase