ServiceNow · 11 hours ago
Senior Associate, Global Strategic Customer Initiatives (Elevate)
United States
Full-time
Remote
Mid, Senior Level
$116K/yr - $192K/yr
3+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The Senior Associate, Global Strategic Customer Initiatives (Elevate) will support the design and execution of strategic initiatives aimed at enhancing ServiceNow’s engagement with large strategic customers, working collaboratively across various teams to drive successful project outcomes.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale:
Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change
Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company’s senior leadership
Manage overall program/project progression for identified initiatives leveraging program and project management best practices
Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities
Drive the creation of compelling, business-centric narratives and content for the company’s largest deals:
Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines
Champion collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., targeted executive briefing support)
Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams
Qualification
Required
3+ years total work experience
2+ years (post higher degree education) in strategy consulting, preferably at a top-tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development
Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline
Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer-facing deliverables)
Advanced MS Excel spreadsheet skills
Advanced MS PowerPoint skills
Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment
Self-starter who thrives and can multitask in a fast-paced environment
Must enjoy working in a highly collaborative environment
Continuous improvement and growth mindset
Problem-solving, conflict resolution, active listening, and time management skills
Experience in matrixed management environments, with strong stakeholder management skills
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase