John Deere · 23 hours ago
Computer Support Associate I - Infrastructure
Ankeny, IA
Contract
Onsite
Entry Level
$23/mo - $26/mo
1+ years expJohn Deere is a leading company in the agricultural machinery sector, and they are seeking a Computer Support Associate I for their infrastructure team. The role involves providing operational support for computing environments, managing hardware and software troubleshooting, and ensuring customer satisfaction.
ConstructionIndustrial ManufacturingMachinery ManufacturingManufacturing
Hiring Manager
Ankit Srivastava
Responsibilities
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment
Support activities require some technical background while being strongly administrative in nature
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues
Documents recording and/or distributing information
Has some breadth, depth and/or frequency of interaction with external contacts
Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported
Is responsible for resolving those problems with pre- established and documented solutions
Is responsible for reporting to others those problems that fall outside the scope of established procedures
Maintains equipment, supplies, data supporting processes or operations
Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets
Qualification
Required
Must be able to lift 25-30 lbs to move equipment around
Focus on break fix for hardware/software and ensuring customer satisfaction
Working and collaborating in a team environment to solve problems and work on projects
Good communication and ability/desire to learn
1 year min of relevant experience
Provides basic day-to-day operational support for a computing environment
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
Documents recording and/or distributing information
Responsible for effective e-mail communications and ability to create and maintain basic documents/records
Responsible for recognizing problems with the processes/operations supported
Maintains equipment, supplies, data supporting processes or operations
Applies some technical knowledge in the support of processes or operations
Preferred
Education Preferred: no but relevant experience is
Company
John Deere
John Deere is a manufacturing company that designs and produces lawn, garden, electric, agriculture, and construction equipment.
10001+ employees
H1B Sponsorship
John Deere has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (214)
2024 (151)
2023 (168)
2022 (221)
2021 (117)
2020 (159)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-01-16Post Ipo Debt· $2B
1978-01-13IPO
Leadership Team
John May
Chairman of the Board of Directors and Chief Executive Officer
Pierre Guyot
Senior Vice President John Deere Power System
Recent News
2026-01-23
2026-01-23
2026-01-22
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