NEOGOV · 9 hours ago
Court Executive 1B- Ombudsman
Jersey City, NJ
Full-time
Hybrid
Mid Level
$92K/yr - $147K/yr
3+ years expNEOGOV is part of the New Jersey Judiciary, which operates with high standards of independence and integrity. The Court Executive 1B - Ombudsman will oversee the Court User Resource Center, provide procedural assistance to self-represented litigants, and develop programs to promote public trust in the courts.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assisting court users by explaining court processes and procedures
Serving as the vicinage information and customer service liaison with the public, including creating, sourcing, and providing resource materials
Cultivating cooperative working relationships with vicinage management and staff to ensure overall optimal customer service
Developing and coordinating public information initiatives such as court tours, speakers’ bureau, public reception service areas, and information services and materials
Maintaining a resource library including lists of state and local social service agencies and legal referral services
Making recommendations to the Assignment Judge and/or Trial Court Administrator for improvement in services to the public
Training vicinage staff on customer service, sensitivity, and as to the role of the Ombudsman
Recommending improvements in the operations of the Ombudsman’s Office and its activities to the Assignment Judge and/or Trial Court Administrator
Documenting and responding to complaints, referring to appropriate court divisions, and monitoring their resolution
Representing the vicinage on local and statewide committees
Performing related duties as required
Qualification
Required
Graduation from an accredited college or university with a bachelor's degree and three years of professional administrative experience, one of which shall have included experience in developing and managing programs designed to promote public trust and enhance customer service procedural assistance; serving as customer service liaison to the public; and/or educating public regarding programs and services and facilitating the resolution of complaints
Substitution: Applicants who do not possess the required education may substitute additional professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate's degree and two years of additional professional experience may be substituted for the required bachelor's degree. A master's degree may be substituted for one year of experience as indicated above -OR- a law degree may be substituted for two years of experience as indicated above
Driver's License: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position
Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations
Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information
Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the 'New Jersey First Act,' all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey
Benefits
State Health Benefits Program including options for medical, dental and prescription coverage
Public Employee's Retirement System pension program
Federal Student Loan Forgiveness for employees with 10 years or more of service
Generous leave program which includes vacation, personal and sick leave and 13 annual paid holidays
Voluntary investment programs separate from and in addition to the pension plan through the Deferred Compensation Plan and the Supplemental Annuity Trust of New Jersey (SACT)
Comprehensive training offerings including LinkedIn Learning.
Tax Savings Programs including the Premium Option Plan, Medical Flexible Spending Account and Dependent Care Flexible Spending Account and Commuter TaxSave
NJBest 529 College Savings Plan
Member Term Life Coverage including basic and optional plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase