Health First · 6 hours ago
Office Supervisor - Primary Care
Palm Bay, FL
Full-time
Onsite
Entry, Mid Level
2+ years expHealth First is a healthcare organization focused on diversity and inclusion. The Office Supervisor oversees site operations and ensures excellent customer experience while supervising office associates and managing workflows in the medical office setting.
Health CareHealth InsuranceHome Health CareHospitalMedical DeviceWellness
Responsibilities
Verifies and maintains personnel documentation is accurate, submitted in a timely manner including performance evaluations, competency assessments, certification documentation, and training records
Assigns work schedules, authorizes time off requests and oversees time keeping and managing the time and attendance system for assigned Associates
Manages appropriate inventory levels of supplies, and ensures that systems, applications and equipment is properly maintained in the department
Initiates the resolution of internal and external customer complaints/concerns and solicit suggestions as appropriate, while ensuring service recovery is applied in all customer complaints
Conducts reconciliation of billing and charges, serving as liaison between the Central Billing Office and the practice or providers
Prepares reports on labor, attendance, goals, and operation metrics
Ensures communication of operational aspects and items of interest are distributed to associates, while maintaining the accuracy of department communication boards
Provides coverage of front office responsibilities and duties when staffing levels dictate such as patient registration and check-out
Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision
Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team
Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment
Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals
Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates
Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization
Qualification
Required
Education: High School Diploma or equivalent
Work Experience: Two (2) years' experience in a medical office environment
Licensure: None
Certification: None
Skills/Knowledge/Abilities: Prior demonstration of strong customer service mindset and patient advocacy
Knowledge of basic supervision and management principles
Intermediate skill level with Microsoft Word, Excel
Preferred
Education: Associate's degree in a relevant field
Work Experience: Prior leadership experience in a supervisor or team lead capacity within an office environment
Company
Health First
Health First provides medical equipment, health care, and insurance services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Frank Letherby
CEO Community Health Services
Kent Smith
Chair, Interim President & CEO
Recent News
2025-09-02
Seattle TechFlash
2025-06-09
2025-05-27
Company data provided by crunchbase