Brooks Brothers · 1 day ago
Client Advisor - The Mall at Short Hills
Short Hills, NJ
Full-time
Onsite
Entry, Mid Level
$21.75/hr - $30.50/hr
2+ years expBrooks Brothers is a company that values craftsmanship, style, and personalized service. They are seeking a Client Advisor who will be responsible for building lasting client relationships and providing expert wardrobe guidance to enhance the bespoke and ready-to-wear experience.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs
Develop and maintain an active client book through relationship building, outreach, and consistent follow-up
Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes
Conduct wardrobe consultations and styling sessions both in-store and by appointment
Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets
Confidently assist clients in close proximity to take measurements and adjust fit and styling
Achieve and exceed individual and store sales goals through exceptional service and product knowledge
Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation
Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards
Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients
Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience
Represent the brand with professionalism, discretion, and authenticity at all times
Qualification
Required
2+ years of experience in luxury fashion, suiting, or high-end retail
Strong understanding of men's and/or women's tailoring, fit, and fabrics
Proven ability to build and maintain long-term client relationships (clienteling experience required)
Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele
High attention to detail and a passion for delivering outstanding service
Professional, polished appearance and demeanor
Proficiency in CRM and POS systems; ability to manage and grow a personal client book
Flexibility to work retail hours, including evenings and weekends
Company
Brooks Brothers
Brooks Brothers is offering stylish modern clothing and fresh takes on heritage designs for men, women, and kids.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Wells Fargo Capital Finance
2020-09-01Acquired
2019-07-09Debt Financing
Leadership Team
Ken Ohashi
Chief Executive Officer
Tara McCallam
Store CEO
Recent News
Company data provided by crunchbase