Zobility · 1 day ago
Customer Account Specialist
Windsor, CT
Contract
Onsite
Mid Level
3+ years expZobility is seeking a Customer Account Specialist to manage Repair Purchase Orders from a diverse range of Commercial and Military Airline customers. The role involves acknowledging, quoting, shipping, and invoicing customer orders while ensuring contractual requirements are met and maintaining effective communication with various functional groups.
Human ResourcesIndustrial AutomationMachine Learning
Hiring Manager
Umesh Lokanathan
Responsibilities
Initial acknowledgement, quoting, shipment and invoicing of customer orders, as well as managing contractual requirements
This includes asset reporting, customer service level/on-time delivery, turn time penalty avoidance and reporting
This position requires effective interaction with various functional groups including Manufacturing/Quality Engineering, Program Management, Shop Supervision, Shop Technicians, Customer Support Managers and Field Service Representatives, to convey customer requirements and monitor/communicate delivery performance
Extensive customer liaison on a variety of issue related to assigned orders is required
Must be able to consistently perform assigned duties in self-directed, timely manner
Also requires periodic scheduled participation on A.O.G. (Aircraft on Ground) Response Team (after-hours), holidays and weekend support
Qualification
Required
3-5+ years' work experience, preferably experience dealing with Aerospace customers
The ability to communicate well both verbally and in writing is essential
Customer Service, SAP, MS Office/Suite
Preferred
Knowledge of CORE tools
Prior experience with SAP
Administration of contractual terms
Bilingual skills
Bachelor's degree
Company
Zobility
Zobility is a talent management and workforce solutions company that provides staffing and technical workforce services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase