Cartus · 1 day ago
Manager Account Management - US Based Remote
United States
Full-time
Remote
Mid Level
3+ years expCartus is an industry leader in global talent mobility and corporate relocation services. The Manager of Account Management will develop client strategies, negotiate contracts, and ensure client satisfaction while collaborating with various teams to achieve service and revenue goals.
ConsultingReal Estate
Responsibilities
Develop and conduct presentations for current clients in RFP alone or in partnership with Director or VP as required
Participate in prospect best and finals liaise with sales team as required
In conjunction with Director, may lead the internal and external negotiation on pricing and contract terms for key engagements
Responsible for providing business case to director to review with Cartus Leadership on low margin pricing
Participate and lead strategic and program discussions with Client during implementation meetings, partner with all support teams
In conjunction with the Director, develop/implement account specific plans and strategies to achieve service, revenue, and profit goals
Develop, track and measure on Client SLA performance statistics, service results, dashboards and metrics
Responsible for all aspects of policy, both through audit and team training, ensuring the business understands the Client program
Provides coaching and support to operations for Client policy management
Have a thorough understanding of the Client contract and selling opportunities of Cartus products/services to generate increased revenue
Schedules and creates platform to review program annually or as needed, strategizes with Director or key stakeholders on insights and goals for the review
Ensures the review addresses concepts from previous meetings/reviews or drives new opportunity
Manage or support Client specific projects
Responsible for monitoring performance and ensuring team time and effort is progressing to meet established deadlines
Monitor performance and actions of Cartus in meeting Client specific targets and Cartus Leadership goals
Ensure Cartus is tracking and reporting on SLAs and service recovery strategies
Penetrate higher-level relationships and offer trusted guidance on product/services, operational processes and obstacles that may affect the achievement of client and Cartus goals
Contributes to work environment that fosters team collaboration, cooperation, respect and ethical behavior
Analyze data and driving strategic direction in regards to fees and profitability
Respond to Credit review of the Client health and resolve open issues
Accountable for billing accuracy by taking corrective action on contracts
Ensure Client is aware of the Customer receivables, the plan to receive the funds, and determine if/when Client should be billed for a receivable
Perform audits for new and updated contracts to ensure compliance with company requirements
Track and measure account margins through new product development, organic growth and execution of services for retention of existing business
Initiate and manage pricing requests and support pricing department objectives
Understand and actively manage Client receivables, i.e billing, and aging and have a working knowledge of all financial impact to Cartus when managing objectives
Anticipate and strategize with Clients to prepare and establish business trends month over month
Assist Director with budget planning, cost estimating, accruals and expense projection
Responsible for overall Client experience and collaboration throughout Cartus organization to ensure Customer satisfaction
Collaborate and support operational initiatives; participate in process improvement and training on Client procedures/programs/culture
Respond timely to requests requiring client interaction
Collaborate and support internal department initiatives, participate in process improvements and training on Client programs/culture
Ensure the Client has a clear understanding of how their contracted services align to their program administration objectives
Review and agree on service delivery expectations
Act as Client advocate with network suppliers by effectively communicating the Client’s philosophy and needs with regard to relocation policies and culture
Responsible for achieving metrics in satisfaction results and survey return rate
Responsible for putting together action plans to respond to feedback provided on Client surveys
Periodically pulse Clients on satisfaction throughout the year
Educate operations on Client culture and service requirements
Participate in internal initiatives and support company objectives when identifying key opportunities for changes
Act as mentor to colleagues interested in career growth and development
Act as department liaison, as appropriate, to ensure effective communication and process/product education
Qualification
Required
3-5 years related business experience in Account Management in domestic and/or international assignment management, relocation, real estate or service industry
Bachelor's degree or equivalent experience required
Able to work independently, using self-initiative to accomplish Client requests. Must be resourceful and possess strong interpersonal skills
Demonstrated relationship management skills required; sales experience a plus
Available to travel, as needed
Preferred
Presentation skills highly desirable
Company
Cartus
Cartus, a provider of corporate relocation programs that helps relocating employees and their families find their way to new homes and more. It is a sub-organization of Anywhere.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Emily Michaud
Senior Partner Management Specialist
Mary Flynn
DIRECTOR✦ Project Management | Global Operations | Strategic Planning | Quality Assurance
Recent News
2025-11-05
2025-10-09
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