Stat · 4 days ago
Technical Customer Service Specialist
Lindon, UT
Full-time
Onsite
Entry Level
$34K/yr - $43K/yr
1+ years expStat is a company focused on providing innovative solutions to its B2B customers. They are seeking a Technical Customer Service Specialist who will manage customer inquiries and provide actionable solutions while maintaining high standards of communication and collaboration with internal teams.
Health CareInformation Technology
Responsibilities
Product Mastery: Rapidly learn and maintain expert-level knowledge of our complex technical product suite
Problem Solving: Act as a critical thinker to troubleshoot user issues, identify root causes, and provide creative workarounds or permanent solutions
High-Touch Communication: Deliver exceptionally clear, professional, and warm communication via email, phone, and Slack
On-Site Engagement: Travel up to 15% (3-4 days per month) to assist with site retrofits, hardware installations (tablets, sensors, etc.), and in-person customer training
CRM Management: Maintain meticulous records of customer interactions, feedback, and technical issues within our CRM to ensure team-wide visibility
Cross-Functional Collaboration: Partner with the Product and Engineering teams to relay customer feedback and assist in Quality Assurance (QA) testing for new releases
Data Analysis/Process Improvement: Run reports from the CRM and identify opportunities for process improvement
Qualification
Required
1+ years of experience in a customer-facing role, preferably within a SaaS, tech, or complex B2B environment
A proven ability to learn complicated software quickly. You should feel comfortable discussing 'the user-facing side' of a product in depth
History of excellent written and verbal communication skills. You can explain 'the why' behind a technical process without losing the customer's interest
You don't just follow a manual; you look at a problem from multiple angles to find the most efficient path forward
A naturally positive and 'people-first' attitude. You enjoy building relationships where customers feel genuinely supported
Proficient with CRM software (e.g., Zoho, Salesforce, or HubSpot) and communication tools like Slack
Preferred
You have experience with hardware-software integrations
You have previously worked in a role that required autonomous 'self-supervision' and deadline management
Company
Stat
Stat is the world's first CareOps platform, built for evidence-based operations that drives human-centered care.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.01MKey Investors
Campus Founders Fund
2018-03-03Convertible Note· $0.01M
Leadership Team
Alan B.
CEO
John Boyd
Co-Founder/Growth Leader
Company data provided by crunchbase