Litera · 9 hours ago
Strategic Customer Success Manager
USA-Texas
Full-time
Onsite
Mid Level
3+ years expLitera is a leader in legal tech innovation, on a mission to reshape the future of law practice. The Strategic Customer Success Manager will support a strategic international customer base, driving adoption, engaging users, and ensuring a seamless customer journey focused on delivering value and strengthening trust.
Customer ServiceDocument ManagementInnovation ManagementLegalLegal Tech
Responsibilities
Build strong strategic relationships with buyers, influencers, advocates, and end users
Lead the full renewal cycle, including negotiations and identifying upsell opportunities
Partner with Sales to ensure a seamless customer journey
Guide onboarding and transitions from Sales to Customer Success
Create and maintain active success plans that clarify customer goals, current state, and next steps
Monitor customer health, identify risks or areas for improvement, and execute mitigation plans
Deliver Value Adoption Assessments to highlight usage trends and productivity opportunities
Conduct regular business reviews to align on priorities and demonstrate value
Maintain consistent communication with stakeholders and keep strategic plans up to date
Facilitate internal alignment meetings to connect key players and share timely insights
Collaborate across Sales, Product, and Marketing to share feedback and drive innovation
Support a team-first culture focused on delivering exceptional customer outcomes
Qualification
Required
Passionate about customer success and delivering excellence
Adaptable, curious, and quick to learn
Strong communicator—confident in presenting and writing
Empathetic listener with an understanding of professional services
Skilled at independent problem-solving and troubleshooting
Tech-savvy and comfortable demonstrating products
3+ years in Customer Success, Consulting, or Account Management
Proactive in guiding customers through the Litera ecosystem
Collaborative team player aligned with Litera's values
Preferred
Experience in legal tech or at a law firm
Benefits
Health insurance
Retirement savings plans
Generous paid time off
Supportive work-life balance
Company
Litera
Litera is a legaltech firm that provides of document lifecycle and transaction management solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$102MKey Investors
HgK1 Investment Management
2021-11-05Private Equity
2021-01-07Series Unknown· $2M
2019-05-08Private Equity
Leadership Team
Avaneesh Marwaha
CEO
Bryan Smith
Director of Product Management
Recent News
2025-12-03
Company data provided by crunchbase