Strategic Education, Inc · 1 day ago
Product Operations Manager, WFE Platform & Services
United States
Full-time
Remote
Entry, Mid Level
$66K/yr - $99K/yr
2+ years expStrategic Education, Inc is seeking an Associate Product Operations Manager for their Workforce Edge Platform and Services. This role is responsible for developing expertise in the platform's capabilities, facilitating internal alignment, and supporting product and service delivery to ensure high-quality outcomes.
Education
Responsibilities
Develop deep understanding of key platform features and functions, and business services
Act as the Internal Subject matter expert for Education Benefit mgmt. platform and services, understanding how technical/process components work to communicate accurate expectations and feature details
Responsible for internal training content related to WFE platform and services- serving as Subject Matter Expert on communications around features and functions tailored to specific use cases/role usage
Internally, convey client(s) needs; partner with Sales, Advising, CSM’s, and Account managers, to understand prospect and current client perspectives. Participate in Client and Education Provider conversations as requested to understand client/provider needs and strategize functional solutions
Contribute to overall product and user experience strategy considering client and user experiences and personas. Work cross functionally to inform product, design, content, and user experience strategy and roadmap
Qualification
Required
Develop deep understanding of key platform features and functions, and business services
Act as the Internal Subject matter expert for Education Benefit mgmt. platform and services, understanding how technical/process components work to communicate accurate expectations and feature details
Responsible for internal training content related to WFE platform and services- serving as Subject Matter Expert on communications around features and functions tailored to specific use cases/role usage
Internally, convey client(s) needs; partner with Sales, Advising, CSM's, and Account managers, to understand prospect and current client perspectives
Participate in Client and Education Provider conversations as requested to understand client/provider needs and strategize functional solutions
Contribute to overall product and user experience strategy considering client and user experiences and personas
Work cross functionally to inform product, design, content, and user experience strategy and roadmap
Ability to understand business objectives and effectively translate those to program/platform requirements
Ability to problem solve and proactively provide solutions, while factoring in economies of scale
Excellent communication skills, with the ability to interact with a variety of stakeholders within different levels of leadership
Build training, presentations and documentation that can be used to educate and instruct internal groups
Highly adaptable with exceptional peer leadership, time management and facilitation skills and ability to pivot as business objectives change
Analytic orientation, with ability to Collect, analyze and prepare feedback for action and improvement
2+ years of relevant work experience which includes: 1+ years working in Product Operations, Sales Operations, Client Implementation, or similar outcome driven areas within a B2B SaaS based environment
Experience using data to inform prioritization and decision making
Experience working cross functionally across multiple levels of an organization with ability to effectively influence without authority
Experience working in a fast-paced/agile environment
Bachelor's degree or equivalent combination of education and experience
Must be able to travel occasionally should a business need arise
offsite role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location
Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers
Must be able to work more than 40 hours per week when business needs warrant
Able to access information using a computer
Company
Strategic Education, Inc
Strategic Education Inc. (NASDAQ: STRA) is dedicated to enabling economic mobility with education.
Founded in 2018Herndon, Virginia, USA
5001-10000 employees
H1B Sponsorship
Strategic Education, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (15)
2023 (12)
2022 (8)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Daniel McCarthy
Chief Technology Officer, ETS
Recent News
2025-11-07
2025-10-02
Company data provided by crunchbase