Jobs via Dice · 1 hour ago
Embedded Technical Architect
New York, NY
Full-time
Hybrid
Senior Level
$148K/yr - $232K/yr
5+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Embedded Technical Architect role involves being onsite with strategic customers to enable new capabilities, build prototypes, and drive the adoption of Salesforce solutions.
Computer Software
Responsibilities
Run discovery and workshops with business users, customer architects and development teams to identify new use cases, systems, data flows, and business bottlenecks
Own the end-to-end process of any Proof of Concept (POC) needed
Ensure consistent awareness and education of Salesforce capabilities for the customer
Partner to conduct quarterly health checks and regular cadences to surface areas of opportunity and recommend features or capabilities already licensed but not being used
Provide hands-on support and education to the customer's team, prototyping new ideas, new features, new acquired technology, creating new flows, or turning on predictive, generative, and agentic capabilities to increase adoption and consumption
Maintain a scalable, secure, and high-performance multi-cloud solution and review regularly with VPs of Engineering and CTOs
Contribute reusable POC assets, playbooks, and best practices to mentor team members and scale impact across the organization
Qualification
Required
5+ years of demonstrable solution/technical architecture experience in a demanding pre-sales, consulting, or professional services role
Ability to design a complex data model, define a sharing/visibility strategy, and create a system-level architecture for a complex enterprise
Exceptional problem-solving skills and comfort presenting complex technical narratives to both skeptical engineering teams and C-level executives
Ability to be onsite with your customer(s) 50-60% of the time
Preferred
Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Marketing Cloud, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above
Experience with Salesforce Platform, Agentforce concepts and applying AI in customer service or engagement scenarios. Experience implementing or supporting Data360 (Data Cloud)
Familiarity with public cloud platforms (AWS, Azure, Google Cloud Platform)
Deep understanding of Agentic standards (MCP, A2A)
Deep expertise in a core Salesforce Cloud (Service Cloud, Sales Cloud, or Marketing Cloud)
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Jobs via Dice
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Funding
Current Stage
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