Kelly · 2 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expKelly is a staffing company dedicated to connecting individuals with job opportunities that fit their lifestyle. They are seeking a Customer Service/Call Center Representative to respond to member and provider calls, troubleshoot issues, and maintain proper documentation in a remote capacity.
OutsourcingProfessional Services
No H1B
Responsibilities
Respond to member and provider calls, troubleshoot and resolve issues
Answer calls using an automated system, escalate when necessary
Research and resolve customer questions within set SLAs
Record calls in CRM, maintain proper documentation
Make outbound follow-up calls
Help callers with online applications
Adhere to privacy rules and company schedules
Complete all required training
Qualification
Required
High school diploma or equivalent
Minimum 1 year of customer service experience
Internet speed: 60mbps download / 6mbps upload (proof required)
Experienced with computer software, CRM tools, and call center technology
Excellent written and verbal communication skills
Able to work independently and as part of a team
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase