Midland Credit Management, an Encore Capital Group Company · 6 hours ago
Field Collections Agent
Lancaster - Field
Full-time
Onsite
New Grad, Entry Level
£28K/yr - £36K/yrMidland Credit Management, an Encore Capital Group Company, is seeking a Field Collections Agent to join their team. In this role, you will meet customers at their homes to assist them with their financial challenges, providing empathy and practical solutions to help them move forward.
Financial Services
Responsibilities
Visit customers to resolve outstanding arrears and discuss payment options
Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
Accept payments, set up repayment plans, and re-engage customers with client services
Educate customers about the potential consequences of non-payment
Use an Orbit-supplied iPad to update account outcomes in real time
Qualification
Required
Clear criminal record
No CCJs, IVAs, or bankruptcies in the last 6 years
Full driving licence (max 6 points), own car, and will require business insurance
Tech-savvy and comfortable working independently
Benefits
31 days holiday (incl. bank holidays + December shutdown)
Fuel card for business use
Referral Bonus Scheme
Uncapped monthly bonuses (£200–£400 typical)
Comprehensive 5-week induction programme
Ongoing training and professional development
Access to Medicash and Employee Assistance Programme
Company
Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc.
Founded in 1953
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anne Marie B.
Senior EA to the President and CFO | Corporate Events Lead
Mike Merle
Chief Financial Officer
Recent News
Encore Capital Group, Inc.
2025-07-31
2025-03-20
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