Cornell University · 3 hours ago
Financial Aid Counselor I
Ithaca (Main Campus)
Full-time
Hybrid
Mid Level
$29.45/hr - $34.03/hr
4+ years expCornell University is seeking a Financial Aid Counselor I to join their Office of Financial Aid and Student Employment. The role involves providing personalized support to students and families navigating financial aid processes, ensuring excellent student experiences, and collaborating with various university stakeholders.
BiotechnologyHigher EducationMedicalUniversities
No H1B
Responsibilities
Providing clear, accurate, and personalized support to help students and families navigate complex aid application processes, policies, and timelines
Engaging frequently with students and their families via in-person and virtual appointments, email, and other electronic communication channels
Providing focused and timely support as well as proactive outreach to ensure excellent student experiences
Assisting students and families through annual aid application and documentation processes
Meeting with students and parents to discuss financial aid application, award, and disbursement process, including how aid packages are prepared, aid eligibility requirements, how other resources (such as outside scholarships) are incorporated into aid awards, student loan and work options, financial wellness concepts, satisfactory academic progress requirements, and address a variety of college financing questions and concerns
Evaluating aid application materials and supporting documentation
Providing timely outreach and advice regarding specific document requirements or other information necessary to establish eligibility for various federal, state, and institutional student aid programs
Maintaining up-to-date knowledge/skills/training, utilize appropriate professional judgement, and support team-oriented goals
Qualification
Required
Associate's degree and at least 4 years relevant experience in a customer service or similar professional setting or equivalent combination
Must be self-motivated, well-organized, and attentive to details
Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner
Experience working effectively with moderately complex systems and business processes
Proven ability to analyze requirements and meet deadlines
Must be able to continuously expand knowledge of technology/tools supporting effective business processes
Experience working directly with people from various socioeconomic backgrounds
Preferred
Bachelor's degree
Knowledge of federal financial aid programs and regulations, or institutional need analysis concepts
Experience using PeopleSoft, ImageNow, IDOC, or Workday
Fluency in English and a second language
Benefits
Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program
Company
Cornell University
Cornell is a privately endowed research university and a partner of the State University of New York.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Lesser
Co-Founder: Cornell Tech—Future Founders Club
Emily Ehsan
Co-Founder and Secretary of Rho Psi Eta Professional Healthcare Sorority
Recent News
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