ShopRite · 4 hours ago
ShopRite - Customer Service Manager (Saker NJ) Salary Range $22.00 - $22.00/hr
Branchburg, NJ
Full-time
Onsite
Mid Level
$22/hr - $22/hrShopRite is a well-known grocery store chain, and they are seeking a Customer Service Manager to lead store operations. The role involves supervising store associates, ensuring customer satisfaction, and driving a culture of continuous improvement to enhance both the customer experience and associate engagement.
DeliveryE-CommerceFood and BeverageRetail
Responsibilities
Perform and enforce all duties are completed in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and food safety, security policies, programs, laws and regulations
Perform and enforce all duties are in accordance with the Company’s HAZCOM program and adhere to manufacturer’s label instructions for the safe and proper use of all chemical products
Ensure a clean, neat, organized and safe work environment in accordance with Store QA standards
Clearly communicate and consistently enforce store and Company safety policies and procedures
Observe and enforce the proper use of Personal Protective Equipment by Associates
Ensure training and adherence to all company procedures in emergency situations
Ensure equipment is maintained and in good working order; address any maintenance or equipment problems immediately
Ensure that Associates operating power equipment (balers, hi-lo’s, power jacks, slicing machines, etc.) are 18 years of age or older
Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 60 lbs
Provide strong, positive, and proactive leadership to all members of the Store Team
Provide clear direction, ongoing feedback and hold each Associate accountable for their performance and results
Coach, mentor, and encourage all Associates to be successful
Greet all Customers and act as a role model for providing Customers with prompt, courteous service and assistance
Participate in onboarding process and procedures of new Associates in accordance with applicable laws and company policies
Responsible for overseeing all functions of the Front End, Bookkeeping, Courtesy, Scanning and where appropriate ShopRite From Home, Self Checkout and Mobile Scan
Recommend continuous improvements to refine or execute existing marketing strategies to improve shopper commitment to the store
Support current charitable promotions facing Customers (i.e. Partners in Caring, Check Out Hunger)
Assist with the onboarding of new Associates, including interviewing, selection and training, in accordance with Company policies and procedures and all Local, State, and Federal labor laws and regulations
Provide continual training, developmental action planning, and meaningful feedback on job performance to Associates
Provide opportunities for Associates to cross-train in other store departments
Maintain an open line of communication and work cooperatively with all business partners
Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity
Encourage and recognize Associates to provide a positive Customer Experience
Understand all union contract and company policy parameters and apply same to daily operations and situations
Handle Associate/Customer conflicts providing positive resolutions
Portray a professional appearance and set expectations for Associates
Monitor and ensure Unit Price Labels (tags) for all items are maintained and are current
Monitor and ensure cleanliness and neatness in all areas of the store, including internal and external building and grounds
Ensure all merchandise is fully stocked and rotated in display cases, shelves and other applicable displays according to tag allocation and department standards
Ensure all product is blocked and faced in accordance with Company policy or as assigned
Ensure that featured sale merchandise is signed in accordance with Company and regulatory standards
Ensure the quality of all product and secure properly in appropriate storage areas
Ensure the accuracy of item pricing, item locator and shelf allocation
Supervise day to day direction of all Front End Associates
Understand and utilize all required applications and current technology as relates to store Operations
Monitor sales, profit, cost trends, and develop plans of actions as required
Manage controllable expenses including payroll, maintenance, supplies, etc
Ensure all reports and records are accurate, complete and retained in accordance with Company policy, i.e. inventory processes, CGO processes
Understand and manage the impact of store financials and reports, and develop plans to achieve budgeted goals
Ensure proper staffing is maintained to meet projected sales and Customer experience needs
Create and manage plans to meet Company shrink goals
Clearly communicate and consistently enforce store and Company policies and procedures
Complete all applicable store training programs
Maintain punctual and regular attendance and work overtime as assigned
Ensure the quality of all product and secure properly in appropriate storage areas
Ensure the accuracy of item pricing, item locator and shelf allocation
Ensure reclamation or return-to-stock product procedures are followed in accordance with Company policy
Ensure in-store pricing procedures, code-dating, and in-store transfers are followed in accordance with Company policy
Identify and develop talent within departments
Work with department manager to master productivity, profitability, effective merchandising and staff development
Understand and ensure adherence to Local, State and Federal regulations as they relate to store operations
Perform all duties in accordance with all Local, State, and Federal Department of Labor Minor Regulations for any Associates under 18 years of age
Perform other duties as assigned
Qualification
Required
Ability to make decisions to improve business results based on data available
Ability to proficiently read, write, speak, analyze, interpret, and understand the English language
Ability to perform basic math
Ability to stand/walk for the duration of a scheduled shift
Ability to perform basic computer functions
Ability to bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs
Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences
Ability to work in varying temperatures
Ability to tolerate dust and cleaning agents during routine housekeeping duties
Ability to climb a ladder to retrieve items from overhead racking and storage areas
Ability to interact with Customers in a friendly and helpful way
Ability to work cooperatively with others
Ability to work all assigned work schedules and comply with all time and attendance policies
Ability to engage and lead Associates to achieve store goals
Benefits
Vision
Dental
Life insurance
Legal plan benefits
Paid time off (sick time, personal days, vacation days, and holidays)
Retirement benefits (pension or 401k)
Company
ShopRite
ShopRite Supermarkets is a retailers' cooperative (co-op) chain of supermarkets in the northeastern United States. It is a sub-organization of Wakefern Food Corp..
Founded in 1946
10001+ employees
Funding
Current Stage
Late StageLeadership Team
B
Brittney Kramer
Chief Compliance Officer
Recent News
The Philadelphia Inquirer
2025-11-01
Company data provided by crunchbase