Click Here Digital · 1 day ago
SEO Client Success Manager
Baton Rouge, LA
Full-time
Onsite
Senior Level
5+ years expClick Here Digital is a company focused on client quality and retention, and they are seeking an SEO Client Success Manager. The role involves overseeing SEO services, managing a team, ensuring client satisfaction, and improving processes to align with business objectives.
AdvertisingDigital MarketingSEMSEO
Responsibilities
Directly manage SEO strategies and deliverables for key accounts
Act as the primary point of support for SEO Analysts and Strategists, ensuring they have the resources, tools, and information necessary to execute client plans effectively
Assist in troubleshooting and resolving client-related issues to minimize disruptions and maintain client satisfaction
Communicate client needs or changes to the appropriate team members to ensure alignment and timely execution
Remove roadblocks so the team can focus on delivering quality work
Identify opportunities to streamline workflows and improve team processes for greater efficiency and quality
Implement process improvements to enhance productivity and ensure alignment with company goals
Monitor project schedules to ensure all deliverables are completed on time, escalating concerns to the Director of SEO when necessary
Coordinate with the team to adjust priorities as needed to meet deadlines and manage workload effectively
Serve as the first point of contact for resolving escalated client concerns or feedback
Collaborate with analysts and strategists to address client questions quickly
Keep account managers informed to ensure seamless client communication
Proactively identify and address risks before they become issues
Collaborate with the SEO Director to align training with current strategies, identify skill gaps, and help develop targeted training initiatives
Support onboarding and ongoing training for team members
Provide one-on-one coaching to help team members adapt to new responsibilities
Continuously improve training sessions based on feedback and needs
Work with the Director of SEO to align activities with company objectives
Promote collaboration by facilitating clear communication across teams
Share updates, discuss challenges, and ensure everyone stays aligned in team meetings
Actively seek feedback from the team to identify areas where additional support is needed
Review team deliverables like content updates, technical fixes, and keyword research to ensure quality, accuracy, and alignment with client goals. Provide feedback to help improve and maintain standards
Check client metrics (traffic, rankings, conversions, local visibility) to assess the effectiveness of SEO strategies. Identify weak areas and collaborate with the team on solutions
Keep detailed records of audit findings to track progress, ensure accountability, and support process improvements
Share results with the Director of SEO and team members, highlighting successes and areas for improvement
Qualification
Required
Proven experience in SEO strategy and client-facing roles, with at least 5+ years of hands-on experience in SEO and similar leadership or client management positions
Strong leadership and team management abilities
Exceptional problem-solving and analytical skills
Strong verbal and written communication
Ability to manage multiple priorities in a fast-paced environment
Proficiency in SEO tools like Google Analytics, Google Search Console, and SEMRush
Preferred
Agency experience with a track record of managing key client accounts
Project management expertise
Familiarity with Automotive, Legal, or E-commerce industries
Basic knowledge of HTML and CSS
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Vision insurance
Company
Click Here Digital
The Click Digital Agency provides website design, SEO, SEM, social media, video advertising, graphic design, and digital marketing services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-10-20Private Equity
Leadership Team
Bo White
Founder & CEO
Rashaad Randall, MSIS
Chief Technology Officer
Recent News
24-7 Press Release Newswire
2022-06-10
Company data provided by crunchbase