Swords to Plowshares · 2 weeks ago
Program Manager – Jon W. Paulson Veterans Community
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$86K/yr - $86K/yr
4+ years expSwords to Plowshares is a community-based not-for-profit organization dedicated to supporting veterans. The Program Manager will oversee the Permanent Supportive Housing's supportive services program, ensuring high-quality case management and services to prevent veteran homelessness.
CommunitiesNon Profit
Hiring Manager
Anika Schauer
Responsibilities
Provide weekly supervision for a team of five staff
Provide day-to-day support to the supportive services team to ensure high quality groups and activities are delivered to veteran residents throughout the month
Ensures programmatic, legal, and contract compliance, including timely and accurate reporting in order to achieve programmatic service and outcome objectives
Audits charts and physical files in compliance with agency requirements
Provides routine case conference facilitation with the supportive services team
Provides oversight and review of case management, clinical, and peer related service documentation of the team
Works in collaboration with the Program Manager for Residential Services to ensure the coordination of services and activities taking place on and offsite
Works in collaboration with Property Management to interview and intake new residents to the property
Performs census management in partnership with Property Management
Coordinates with property management and the supportive services team to ensure the teams are always working toward the goal of supporting housing stability and community building
Attend all required training to ensure individual and professional growth
Maintain compliance with Swords to Plowshares’ policy in addition to all federal, state, and local laws and regulations that govern our work
Other duties as assigned
Provide individual counseling for veterans with mental health and substance use treatment needs, including outreach and advocacy for an assigned caseload
Ensures coordination of treatment and referrals with other providers, such as the VA and other medical and social services providers in San Francisco
Maintain appropriate and timely documentation, including progress notes and Life-Plans to monitor progress towards the achievement of goals
Crisis intervention/de-escalation and conflict resolution
Engaging veterans to promote personal growth through onsite groups and activities
Participate in weekly supervision
Coordinate with Property Management to hold a monthly community meeting with residents
Remain abreast of activities, resources, and services taking place within the Presidio and neighboring communities
Acts as a liaison with community programs within the Presidio such as the Institute on Aging and YMCA to support resident wellbeing
Develop and maintain an effective interface with community resources for advocacy and linkages to services assisting tenants in achieving goals
Participates in meetings required by funders and the agency
Supervise four (4) on-site Mental Health Specialist and one (1) Peer Support staff
Qualification
Required
Minimum of four (4) years' experience providing mental health, substance abuse counseling and case management services to disadvantaged or otherwise hard to reach clients, with at least three (2) years' experience in human service agencies
Experience in program management and/or staff supervision
Excellent time management skills
A thorough understanding of the needs of people experiencing homelessness, to include chronic homelessness with an emphasis on the readjustment difficulties of veterans, Post Traumatic Stress Disorder, substance abuse related disorders and other mental health conditions
Ability to outreach and engage tenants
Computer skills and the ability to input progress notes and data, basic typing skills, Microsoft applications (e.g., Excel, PowerPoint, Word, Excel, and Teams.)
Understanding of confidentiality requirements
Good verbal communication skills
Crisis intervention, de-escalation, and conflict resolution skills
Ability to discharge duties in a professional manner
Ability to demonstrate clear professional boundaries
The demonstrated ability to work as part of a team
Preferred
Master's degree in Social work, Psychology, Counseling, or Human Services
Experience may be substituted for education and/or clinical licensure
Benefits
100% employer sponsored medical, vision, acupuncture, and dental coverage.
Swords to Plowshares covers partial dependent coverage cost.
(Agency paid annual medical deductible paid via Navia HRA Card)
Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
403(b) retirement plan immediate enrollment
10 sick days
13 holidays
17 vacation days in the first year & progressive afterwards
Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
1-hour paid lunch period
Professional development reimbursements
Annual education allowance available to all employees.
Company
Swords to Plowshares
Swords to Plowshares is a community-based not-for-profit 501(c)(3) organization.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Bob Woodruff Foundation
2024-07-31Grant
Leadership Team
John Beem
CFO
Tramecia Garner, LPCC
Chief Operating Officer
Recent News
Swords to Plowshares
2025-11-04
2025-07-23
GlobeNewswire News Room
2025-02-21
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