Apply on Employer Site

West Monroe · 9 hours ago

Senior Consultant – ServiceNow Financial Services Operations (FSO)

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$128K/yr - $150K/yr

3+ years exp

West Monroe is seeking a Senior Consultant with business and technology consulting experience to join their Platforms & Customer Strategy team. The role involves implementing ServiceNow Financial Services Operations solutions to help financial services clients optimize their operations and achieve business goals.

Business DevelopmentConsultingInformation ServicesInformation TechnologyService Industry

No H1B

Responsibilities

Exhibit deep knowledge of ServiceNow Customer Service Management and Financial Services Operations modules (e.g., Client Lifecycle Operations, Loan Operations, Payment Operations) and their application to financial services processes

Collaborate with team members and client functional leads to support technical workstream planning, advisory, and execution

Serve on client delivery teams bringing solutions to life via configuration and development, structuring and managing your own work and the work of others according to project workplans

Identify opportunities for process improvements and automation, leveraging ServiceNow capabilities to optimize financial workflows and reduce operational inefficiencies

Support production deployments, go-live activities, and provide ongoing support for ServiceNow FSO implementations

Stay current with ServiceNow product updates, enhancements, and industry trends to provide cutting-edge solutions tailored to financial services clients

Model and mentor junior-level consultants in personifying West Monroe values with clients, on project teams, and within individual relationships

Support recruiting, interviewing, and selecting campus and experienced new hire consultants

Contribute to thought leadership efforts, including the development of white papers, case studies, and presentations related to ServiceNow solutions

Qualification

ServiceNow Financial Services OperationsServiceNow Customer Service ManagementServiceNow Certified Implementation SpecialistServiceNow Certified AdministratorServiceNow Application DeveloperAPI integrationAgile methodologiesFinancial services experienceProcess improvementMentoring

Required

Bachelor's degree or equivalent experience required

ServiceNow Certified Implementation Specialist – Customer Service Management required

3-5 years of ServiceNow consulting experience, with a focus on Financial Services Operations (preferred) or Customer Service Management (required)

Hands-on configuration experience with ServiceNow Customer Service Management and Financial Services Operations modules (e.g., Client Lifecycle Operations, Loan Operations, Payment Operations)

Proficiency in developing integrations and working with APIs

Previous experience delivering ServiceNow implementations, including requirements gathering, configuration, testing, deployment, and ongoing support

Demonstrated success providing professional services within the financial services industry, including Banking, Insurance, Private Equity, or other related sectors

A commitment to inclusion and diversity, and openness to new ideas and perspectives

Ability to travel up to 50%

You must be eligible to work in the United States without requiring sponsorship now or in the future