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Oracle · 5 days ago

IT Support Technician - Kansas City, MO

Kansas City, MO, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Oracle is a world leader in cloud solutions, providing innovative technology to tackle modern challenges. The IT Support Technician role involves delivering real-time technical support for business applications, troubleshooting technical issues, and acting as a liaison between customers and resolution teams.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

As a member of the Help Desk, provide first-level phone support to internal employees and/or outsourcing customers

Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity

Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures

Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained

Qualification

User supportMicrosoft WindowsMS OfficeIBM PCEffective communication

Required

0 to 2+ years of experience supporting medium to large applications

Experience working directly with internal/external clients

Providing user support of IBM PC/Windows network custom business applications

Ability to develop a working knowledge of assigned company products

Interact effectively with other technical and non-technical resources

Quickly establish comfortable and effective working relationships

Preferred

Experience with Microsoft Windows and MS Office applications, specifically EXCEL, Word, PowerPoint, and Electronic Mail

Benefits

Flexible medical

Life insurance

Retirement options

Volunteer programs

Company

Oracle

Glassdoor3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10001+ employees

https://www.oracle.com/

Funding

Current Stage

Public Company

Total Funding

$25.75B

Key Investors

Sequoia Capital

2025-09-24Post Ipo Debt· $18B

2025-02-03Post Ipo Debt· $7.75B

1986-03-12IPO

Leadership Team

Esteban Rubens

Healthcare Field CTO

Gerard Warrens

Field CTO, Business Strategy and Transformative Technologies

Recent News

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Company data provided by crunchbase