BMC Helix · 2 hours ago
Network Systems Engineer
Austin, TX
Full-time
Hybrid
Mid Level
$76K/yr - $127K/yr
3+ years expBMC Helix empowers nearly 80% of the Forbes Global 100 to accelerate business value through innovative technology. The Network Systems Engineer will design, implement, and maintain enterprise network infrastructure, ensuring high availability and performance while collaborating with cross-functional teams.
Artificial Intelligence (AI)Asset ManagementCloud ComputingDevOpsIT InfrastructureIT Management
Responsibilities
Design, implement, and maintain enterprise network infrastructure, ensuring high availability and performance
Configure and troubleshoot routing protocols such as BGP and EIGRP
Manage and maintain switching technologies, including STP, VLAN, and HSRP
Configure and support F5 LTM and GTM load balancers, including SSL certificate management
Perform hands-on work on Cisco Catalyst and Nexus switches for deployment and troubleshooting
Diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance
Manage DNS and DHCP services and perform related configuration and troubleshooting
Handle user tickets and provide timely support for network-related incidents and service requests
Configure and support Aruba Wi-Fi infrastructure, including access points and controllers
Receive shipments, keep track of inventory, install hardware, perform upgrades and do routine break/fix tasks
In addition as part of Data Center Infrastructure management responsibilities; Audit and maintain consistent rack layouts, RMA hardware and work with systems engineers to install hardware
Perform installation and ensure effective layout of all tools in cabling industry as per industry practices
Oversee capacity planning, perform power audits and ensure appropriate supply of power to all equipment’s
Collaborate with cross-functional teams to support network and data center related initiatives and system integrations
Maintain service level standards by ensuring timely responses to stakeholder requests
Utilize knowledge and expertise to contribute to process improvement using Change and Incident Management Tools
Facilitate team knowledge assimilation, maintain process and procedure documentation, and respond to audits
Possess strong verbal and written communication skills for effective global team interaction
Work independently with minimal supervision, handle day-to-day activities with minimal instruction, and solve problems of diverse scope requiring thorough data evaluation
Demonstrate good judgment in selecting methods and techniques for obtaining solutions, using skills and experience to identify and resolve a wide range of issues practically and creatively
Assess and communicate risks based on complexity, resource availability, and timeline constraints
Qualification
Required
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience)
3-5 years of professional experience as a Network Engineer, Data Center administrator or in a similar role
Routing and Switching fundamentals, knowledge of BGP, EIGRP, STP, VLAN, HSRP
Hands-on experience with enterprise hardware Cisco Catalyst and Nexus switches
Basic understanding of F5 LTM/GTM and SSL certificate management
Strong network troubleshooting and problem-solving skills
Working knowledge of DNS and DHCP administration
Experience in managing Aruba Wi-Fi environments
Exposure and willingness to learn and support Data Center infrastructure management responsibilities including Power & cooling, Hardware rack and stack, structured cabling and best practices
Familiarity with IT service management tools and handling user tickets (e.g. Helix ITSM, etc.)
Willingness to work in rotational shift and on-call over weekends and off business hours
Experience with troubleshooting hardware with OEMs like HP, Cisco, Dell EMC, IBM, Hitachi, etc
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel
Normally receives little instruction on day-to-day work and general instructions on new assignments
Typically requires a minimum of 3 years of enterprise network experience in technical execution, operational reliability and foundational design exposure
Willingness to work in global support hours rotational shift (24x5) and be available on-call
Benefits
Variable plan
Country specific benefits
Company
BMC Helix
BMC Helix provides cloud native ITSM, AIOps, discovery, CMDB, digital workplace, and automation across SaaS and hybrid environments.
1001-5000 employees
H1B Sponsorship
BMC Helix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
Funding
Current Stage
Late StageCompany data provided by crunchbase