University of Michigan Credit Union · 5 hours ago
Customer Service Representative - Northville
Ann Arbor, MI
Full-time
Onsite
Entry Level
2+ years expThe University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members. Customer Service Representatives at UMCU are responsible for building member relationships, exceeding expectations, and providing exceptional service while addressing member needs.
BankingFinancial ServicesNon Profit
Responsibilities
Customer Service Representatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint
Customer Service Representatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs
Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs
Provides responses to inquiries, questions and requests about products and services
Proactively resolves concerns and views any member concerns as an opportunity to gain the member’s respect and repeated business
Effectively evaluates any risk to the member or UMCU when providing services to the member
Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus
Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options
Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services
Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
Understands how to use remote access and is able to access a members’ computer and provide assistance or diagnose a problem
Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquiries
Qualification
Required
Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner
Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members
Excellent problem solving skills
Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service
Ability to use technology and work with multiple systems to achieve desired results
Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience
Benefits
Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
Paid time off including personal time, sick, vacation and even give back time to volunteer in the community.
Generous student loan debt repayment or tuition reimbursement.
Company
University of Michigan Credit Union
University of Michigan Credit Union is a non-profit financial organization headquartered in Ann Arbor, Michigan.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Donna Doleman
Chief Marketing Officer
Recent News
2025-09-12
Company data provided by crunchbase