Scalence L.L.C. · 1 month ago
CSC Customer Service Specialist 1
Temple, TX
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrScalence L.L.C. is looking for a Customer Service Specialist 1 to handle a high volume of calls in a fast-paced environment. The role involves managing various types of calls, including general inquiries and medical emergency monitoring, while ensuring proper call routing and multitasking effectively.
Information Technology & Services
Responsibilities
Handle 175–300 calls per day during Day Shift and 150–200 calls per day during Second Shift
Monitor medical support and medical emergency calls
Route calls appropriately based on the nature of the inquiry
Adapt quickly to unique or challenging situations on calls
Assess candidates' ability to multitask effectively during the interview
Qualification
Required
Must be a quick thinker, able to handle unique or challenging situations on calls
Should be able to think quickly and adapt during calls
Must know how to route calls appropriately
During the interview, candidates will be assessed on their ability to multitask effectively
Preferred
Dispatcher experience is a plus, but not mandatory
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase